Leira Hernandez
Pelham,NY
Summary
Dynamic housekeeping leader with a proven track record at Marriot Hotel, enhancing operational efficiency and guest satisfaction. Expert in staff training and inventory optimization, fostering a collaborative team environment. Achieved significant improvements in cleanliness standards and reduced costs through effective vendor negotiations and quality control initiatives.
Overview
5
5
years of professional experience
Work History
Executive Housekeeper
Marriot Hotel
New York
02.2023 - Current
- Assisted in maintaining cleanliness and organization of guest rooms and common areas.
- Learned proper use of cleaning equipment and chemicals following safety protocols.
- Supported team in executing daily housekeeping tasks efficiently and effectively.
- Collaborated with staff to uphold high standards of hygiene and presentation.
- Participated in inventory management of cleaning supplies and equipment usage.
- Provided assistance during training sessions for new housekeeping team members.
- Maintained excellent relationship with cleaning staff while merging lines of communication with front desk employees to achieve timely execution of cleaning duties.
- Conducted regular inspections of guest rooms and common areas, ensuring adherence to established quality standards.
- Increased productivity levels by implementing time-saving strategies such as enhanced scheduling methods or task prioritization techniques.
- Inspected facility cleaning and maintenance to prevent mistakes and maintain quality service.
- Managed budgets for labor, supplies, and equipment, optimizing resource allocation while maintaining service excellence.
- Regularly reviewed performance metrics to identify potential areas for improvement in both individual staff members'' performances as well as overall departmental efficiency.
- Reduced staff turnover by creating an inclusive work environment that fostered teamwork and open communication among employees
- Participated in and organized regular safety training initiatives to maintain cleaning staff that was cautious around cleaning supplies and highly professional.
- Collaborated with hotel management to address guest concerns, improving overall guest experience and retention rates.
- Addressed maintenance issues proactively by coordinating with the engineering department to ensure prompt resolution.
- Coordinated special cleaning projects such as deep cleaning or event preparation tasks to maintain hotel''s pristine appearance at all times.
- Provided exceptional customer service support for VIP guests or clients with specific needs or requests.
- Established productive relationships with vendors to ensure timely delivery of quality products and services.
- Consistently responded to cleaning emergencies on behalf of guests with speed, ease and confidentiality.
- Enhanced guest satisfaction by efficiently managing housekeeping operations and maintaining high standards of cleanliness.
- Maintained accurate records of room status information, enabling efficient room assignment processes during peak occupancy periods.
- Implemented eco-friendly practices within the department, reducing environmental impact and increasing sustainability efforts.
- Motivated cleaning staff with several weekly incentives for maintaining high standards of safety regulations and completing duties quickly.
- Improved employee retention rates through effective communication, feedback mechanisms, and recognition programs.
Director of Housekeeping
The Stamford Hotel
Stamford, CT
10.2021 - 02.2023
- Led daily operations of housekeeping department, ensuring high standards of cleanliness and guest satisfaction.
- Developed and implemented training programs for housekeeping staff to enhance performance and efficiency.
- Coordinated inventory management of cleaning supplies, optimizing usage and reducing costs.
- Established quality control procedures to monitor cleanliness standards across all areas of the property.
- Collaborated with other departments to ensure seamless guest experiences through proactive communication and support.
- Enhanced communication between housekeeping staff and other departments, fostering a collaborative work environment that improved overall hotel operations.
- Promoted a culture of continuous learning among housekeeping staff through ongoing training initiatives tailored to individual needs and skill levels.
- Streamlined inventory management processes, reducing waste and ensuring consistent availability of necessary supplies.
- Implemented staff recognition programs to boost morale and acknowledge exceptional performance, contributing to a motivated and engaged workforce.
- Developed strong working relationships with vendors, negotiating favorable terms for supply contracts and service agreements.
Front Desk Manager
Crowne Plaza Hotel & Resorts
White Plains, NY
09.2020 - 10.2021
- Supervised front desk operations, ensuring seamless guest check-in and check-out experiences.
- Trained and mentored front desk staff, promoting exceptional customer service standards.
- Implemented process improvements, enhancing workflow efficiency and guest satisfaction ratings.
- Managed communication between departments to resolve guest inquiries and concerns promptly.
Education
High School Diploma -
Colegio Corazón De Maria
Puerto RicoSkills
- Housekeeping management
- Quality control
- Staff training and development
- Inventory optimization
- Cleaning standards compliance
- Guest relations
- Vendor negotiations
- Budget management
- Team leadership
- Safety protocols adherence
- Time management strategies
- Communication skills
- Operational efficiency
- Problem resolution
- Emergency response coordination
- Inventory control
- Staff scheduling
- Housekeeping
- Laundry oversight
- Room inspection
- Laundry operations
- Teamwork and collaboration
- Customer service
Languages
Spanish
Native or Bilingual
Timeline
Executive Housekeeper
Marriot Hotel
02.2023 - Current
Director of Housekeeping
The Stamford Hotel
10.2021 - 02.2023
Front Desk Manager
Crowne Plaza Hotel & Resorts
09.2020 - 10.2021
High School Diploma -
Colegio Corazón De Maria