Leisa Persaud
JAMAICA, QUEENS,NY
Summary
Dynamic and results-driven professional with over eight years of management experience in retail and wholesale sectors, demonstrating expertise in team leadership, financial management, and business operations. Recently transitioned into healthcare and service industries, driven by a strong commitment to compassionate care and exceptional customer service. Proven adaptability across diverse roles, including Certified Accountant Technician and Certified Home Health Aide, showcases a versatile skill set tailored to meet the needs of various environments. Committed to fostering a positive work atmosphere while ensuring patient comfort and safety through effective communication and meticulous attention to detail in care delivery.
Overview
17
17
years of professional experience
1
1
Certification
Work History
Licensed Home Health AId
HHA
New York
11.2018 - Current
- Provided comprehensive, in-home care to clients, assisting with activities of daily living (ADLs) such as bathing, dressing, and grooming.
- Monitored and documented client health status, including vital signs, and reported any changes to supervising medical professionals.
- Prepared nutritious meals and provided assistance with feeding in accordance with dietary plans.
- Performed light housekeeping and managed errands to maintain a clean and safe living environment for clients.
- Offered companionship and emotional support, enhancing the quality of life and promoting independence.
Childcare
Childcare and Daycare
New York
09.2018 - 08.2024
- Created and maintained a safe, clean, and nurturing environment for children, ensuring their health and well-being.
- Developed and implemented age-appropriate activities to promote cognitive, social, and emotional development.
- Administered first aid and CPR as needed, demonstrating a strong commitment to health and safety protocols.
- Communicated effectively with parents, providing regular updates on children's progress, routines, and daily activities.
- Managed daily schedules, including meal preparation, nap times, and educational play.
Customer Service and Production
Edible Arrangements
New York, NY
03.2020 - 04.2021
- Assisted clients with product selection and order placement, ensuring a high standard of customer service in both in-store and telephone environments.
- Executed production of premium fruit arrangements and dipped fruit products, aligning with established brand standards and customer preferences.
- Monitored and processed cash handling and point-of-sale transactions, upholding compliance with established company policies.
- Monitored and maintained a sanitary workspace, focusing on effective food handling techniques and regular cleaning of equipment.
- Facilitated a dynamic team environment to ensure prompt order fulfillment and enhance customer satisfaction.
- Assisted in various part-time roles to support team objectives. Provided valuable support in daily operations to enhance workflow. Contributed to team efforts by fulfilling part-time responsibilities.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Worked flexible hours across night, weekend, and holiday shifts.
- Managed time efficiently in order to complete all tasks within deadlines.
Manager
The Family Store
Guyana
01.2009 - 01.2017
- Led and mentored a team of 17 employees across two store locations, overseeing daily operations and ensuring high performance.
- Directed day-to-day management of retail locations, including staff coordination, task delegation, and operational oversight.
- Managed all financial aspects of the business, including daily bookkeeping and reconciliation of cashiers.
- Oversaw local and international purchasing, inventory management, and sales strategies.
- Prepared and submitted monthly financial reports, including payroll, taxes, and business taxes for income, sales, and imports.
- Previous roles:
- Accounts Clerk | 2007 - 2009
- Cashier | 2006 - 2007
- Sales Representative | 2005 - 2006
Education
High School Diploma -
University of The State of New York
Ny07-2024
Skills
- Computer Skills: Microsoft Office (Word and Excel) DacEasy Accounting Software
- Management & Administration: Team Leadership, Bookkeeping, Financial Reporting, Inventory Management, Payroll Preparation, Customer Relations
- Healthcare & Caregiving: Patient Care, Health and Safety Protocols, CPR, AED, Emotional Support and ADL
- Retail & Production: Customer Service, Sales, Cash Handling, Quality Control, Product Assembly, Supply Management
- Certified in CPR & AED
- Certified-HIPAA Compliance
- New York Driver's License
- Excellent and Effective Communication Skills both Verbally and Written
- Attention to Detail
- Work Effectively in a Fast Pace Environment
- Skilled at Working Independently and Collaboratively in a Team Environment
- Organized and Detailed Oriented
Certification
- Certified Accountant Technician (CAT)
- High School Diploma/GED
- Advanced Child Care Training
- Licensed HHA-Home Health Aid
- CPR-Certified
- AED-Certified
Languages
English
Full Professional
Timeline
Customer Service and Production
Edible Arrangements
03.2020 - 04.2021
Licensed Home Health AId
HHA
11.2018 - Current
Childcare
Childcare and Daycare
09.2018 - 08.2024
Manager
The Family Store
01.2009 - 01.2017
High School Diploma -
University of The State of New York