Leisha Marin
Lorida,FL
Summary
Experienced patient services leader with a strong background in intake, specimen collection, insurance verification, and HIPAA compliance. Known for accurate EMR documentation, calm patient support, and efficient workflow management.
Overview
26
26
years of professional experience
Work History
Sr Site Lead
Quest Diagnostics, Patient Services
Okeechobee, Florida
02.2024 - Current
- Facilitated patient service operations at Quest Diagnostics, ensuring efficient patient check-in and accurate specimen collection.
- Monitored adherence to Quest Diagnostics policies, safety rules, and privacy requirements.
- Resolved patient concerns during testing visits, escalating unresolved issues to ensure prompt resolution.
- Verified accessioning, labeling, and documentation for accuracy, enhancing overall quality of patient service tasks.
Patient Services Representative
Quest Diagnostics, Patient Services
Okeechobee, Florida
03.2021 - 02.2024
- Collected co-payments and processed patient registrations for laboratory services.
- Verified patient demographics and insurance information at Quest Diagnostics Patient Service Centers.
- Explained lab test instructions and preparation requirements to patients.
- Resolved patient questions about orders, billing, and specimen collection procedures.
- Reviewed physician requisitions for accuracy and completed service documentation.
- Adhered to HIPAA regulations when handling confidential patient information.
Patient Services Representative
LabCorp
Louisville, KY
10.2018 - 07.2020
- Verified and updated patient demographics and insurance information to ensure accurate records at Quest Diagnostics Patient Service Centers.
- Entered patient demographic data into an electronic health record system, maintaining data integrity and accessibility.
- Reviewed physician requisitions for accuracy, ensuring compliance with service documentation standards.
- Scanned completed forms, identification and insurance cards, maintaining patient documents folder.
Clinic Surgery Scheduler
Just for Women
Jeffersonville, IN
06.2014 - 02.2018
- Coordinated pre-op appointments, testing, and surgical paperwork for women's care patients.
- Scheduled clinic surgeries using Just for Women calendars and provider availability.
- Verified insurance details and authorizations for surgical procedures.
- Communicated surgery instructions to patients and updated appointment changes.
- Confirmed operating room bookings with clinic staff and outside facilities.
Clinical Supervisor
All Women OB/Gyn
06.2000 - 10.2013
- Supervised clinical staff across women2s health exams, procedures, and daily patient flow.
- Coordinated patient care schedules for All Women OB/Gyn prenatal and gynecology visits.
- Trained nurses and medical assistants on charting, vitals, and rooming procedures.
- Monitored EMR documentation for accuracy, completeness, and privacy compliance.
- Collaborated with front office teams to improve appointment flow and patient access.
- Actively sought continuing education opportunities related to clinical practice areas.
- Participated in team meetings to discuss best practices for client care.
Education
Phlebotomy Certification - Phlebotomy
Spencerian College
Louisville, KY06-2000
Nursing
Galen College of Nursing
Louisville, KYSkills
- Patient care coordination
- Specimen collection
- EMR documentation
- Insurance verification
- HIPAA compliance
- Team supervision
- Patient intake
Timeline
Sr Site Lead
Quest Diagnostics, Patient Services
02.2024 - Current
Patient Services Representative
Quest Diagnostics, Patient Services
03.2021 - 02.2024
Patient Services Representative
LabCorp
10.2018 - 07.2020
Clinic Surgery Scheduler
Just for Women
06.2014 - 02.2018
Clinical Supervisor
All Women OB/Gyn
06.2000 - 10.2013
Phlebotomy Certification - Phlebotomy
Spencerian College
Nursing
Galen College of Nursing