Leisha Mcclure

• Led production teams to ensure efficient workflow and adherence to safety standards.
• Coordinated daily operations to meet production schedules and quality requirements.
• Mentored team members in proper equipment handling and operational procedures.
• Word
• Excel
• .Audits
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• Led a team of associates in daily production activities.
• Coordinated workflow to meet operational goals and deadlines.
• Trained new employees on safety and equipment usage.
• Implemented process improvements to enhance efficiency.
• Monitored inventory levels and managed stock replenishment.
• Facilitated communication between departments to resolve issues.
• Ensured compliance with safety regulations and company policies.
• Provided leadership and guidance to team members, ensuring that tasks were completed on time and to a high standard.
• Trained new staff in relevant processes and procedures.
• Delegated daily tasks to team members to optimize group productivity.
• Delegated tasks appropriately according to individual skill sets.
• Resolved escalated customer complaints or queries promptly and efficiently.
• Monitored team progress and enforced deadlines.
• Assisted the manager in setting achievable goals for the team while monitoring progress towards them.
• Identified opportunities for process improvements, implementing changes when required.
• Motivated staff through positive reinforcement techniques.
• Conducted performance appraisals for team members, providing feedback and identifying areas of improvement.
• Ensured compliance with company policies and procedures throughout the team.
• Developed strategies to increase team productivity and improve customer service levels.
• Supported the manager in developing plans for future projects, initiatives and objectives.
• Maintained accurate records of employee attendance and task completion times.
• Collaborated with management team to implement new work procedures or policies.
• Held regular one-on-one coaching sessions with staff members to encourage personal development.
• Counted inventory, resolved discrepancies and completed paperwork to keep system accurate and current.
• Collaborated with other departments to develop effective solutions that meet customer needs.
• Kept work areas clean, neat and free of safety hazards to maximize efficiency.
• Offered training and support to keep team members motivated and working toward objectives.
• Motivated and empowered team members to build customer satisfaction and loyalty to support retention and growth.
• Reviewed completed work to verify consistency, quality, and conformance.
• Promoted to leadership position in recognition of strong work ethic and provided exceptional customer service.
• Completed daily quality assurance duties to provide feedback for improvements.
• Mentored newly hired employees on machine operations and implemented training on safety procedures to prevent injuries.
• Established clear team goals aligned with company objectives, tracking progress regularly.
• Ensured compliance with legal and regulatory requirements in all team activities.
• Implemented strategic plans to enhance team performance and productivity.
• Resolved customer complaints and issues promptly, ensuring high levels of satisfaction.
• Maintained open lines of communication with senior management, reporting team progress and challenges.
• Managed conflict resolution within the team to maintain a positive work environment.
• Monitored team workload to prevent burnout and ensure equitable task distribution.
• Coordinated daily operations, ensuring team adherence to company policies and procedures.
• Facilitated team meetings to discuss targets, strategies, and address any issues.
• Remained calm and professional in stressful circumstances and effectively diffused tense situations.
• Delegated work to staff, setting priorities and goals.
• Resolved customer inquiries and complaints requiring management-level escalation.
• Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
• Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
• Recruited and trained new employees to meet job requirements.
• Reviewed employee performance and provided ongoing feedback and coaching to drive performance improvement.
• Held regular one-on-one meetings with employees to review performance and priorities and provide feedback.
• Planned and led team meetings to review business results and communicate new and ongoing priorities.
• Produced thorough, accurate and timely reports of project activities.
• Implemented quality control measures to uphold company standards.

Have 17 years of experience of being a team lead

• Provided excellent customer service to enhance dining experience.
• Took accurate orders and communicated them to kitchen staff.
• Maintained cleanliness and organization of dining area and tables.
• Assisted in restocking supplies and ensuring availability for guests.
• Collaborated with team members to deliver prompt food service.
• Managed cash register operations and processed customer payments efficiently.
• Handled customer inquiries and resolved issues in a timely manner.
• Supported training of new staff on restaurant procedures and standards.
• Developed positive relationships with regular customers through friendly conversation.
• Provided excellent customer service by addressing any complaints or concerns promptly.
• Took orders for food and drinks and delivered them to guests.
• Greeted customers, answered questions, and recommended specials to increase profits.
• Communicated with kitchen staff to stay updated on item availability and customer wait times.
• Assisted other wait staff members in times of heavy customer traffic.
• Maintained a clean work station by restocking supplies, wiping down counters.
• Handled food safely and kept spaces clean to protect customers from foodborne illness and maintain proper sanitation.
• Checked back with customers throughout meal service to ensure satisfaction.
• Addressed concerns quickly to improve customer experience and escalated issues to management for resolution when necessary.
• Rolled silverware and set up food stations and dining areas to prepare for next shift or large parties.
• Bussed tables as needed during peak hours.
• Replenished beverages when necessary.
• Adhered to all health codes set forth by local authorities regarding food preparation and storage.

• Supervised daily operations of vegetable processing and packaging teams.

Coordinated workflow to ensure timely delivery of fresh produce.

• Trained new staff on safety protocols and equipment usage.
• Check everything coming in Receiving
• Check everything before it goes out in shipping
• Check chlorine levels daily
• Swabbed everything after sanitation every morning before start up
• Did Quality reports daily