Leisha Michel
Orlando,FL
Summary
Accomplished Shift Lead/Inventory Manager at Plato’s Closet, adept in employee training and customer service excellence. Demonstrated leadership by enhancing team productivity and sales through effective delegation and conflict resolution. Excelled in maintaining accurate inventory records, contributing to business growth. Skilled in decision-making and technical knowledge, ensuring operational efficiency and customer satisfaction.
Overview
4
4
years of professional experience
2
2
Certification
Work History
Shift Lead/Inventory Manager
Plato’s Closet
06.2020 - Current
- Completed store opening and closing procedures and balanced registers.
- Trained new employees and delegated daily tasks and responsibilities.
- Maintained a clean and organized work environment.
- Oversaw cash handling procedures, ensuring accuracy and proper documentation at all times.
- Kept employees operating productively and working on task to meet business and customer needs.
- Responded to and resolved customer questions and concerns.
- Evaluated employee performance regularly, providing constructive feedback for growth opportunities within the team structure.
- Inventoried materials on weekly basis to identify and resolve discrepancies, maintaining highly accurate and current records.
- Create trend racks to promote sales
Education
High School Diploma -
Maynard Evans High School
Orlando, FLSkills
- Decision-making capabilities
- Customer service focus
- Employee Training
- Guest service
- Conflict Resolution
- Work Delegation
- Sales proficiency
- Technical knowledge
- Flexible Schedule
- Team Collaboration and Leadership
Certification
Microsoft Word
Microsoft Powerpoint
Languages
Haitian Creole
Native or Bilingual
Spanish
Elementary
Timeline
Shift Lead/Inventory Manager
Plato’s Closet
06.2020 - Current
High School Diploma -
Maynard Evans High School