Elida Y. Nava
PHARR,TX
Summary
Highly experienced, resourceful, and creative Shift Lead/INVENTORY SPECIALIST with extensive experience working in a busy workplace. A highly successful Shift Lead/INVENTORY SPECIALIST with 9 years of experience developing and implementing customer service programs, CRM systems, and telephony platforms aimed at retaining customers and improving the customer experience. I have a proven ability to lead teams in the quest to deliver excellent service and develop knowledge and skills using effective communication styles and journey-mapping techniques.
Overview
9
9
years of professional experience
Work History
Shift Leader/Inventory Specialist
Walgreens
01.2016 - Current
- Trained new employees and delegated daily tasks and responsibilities.
- Maintained a clean and safe work environment while ensuring all employees adhered to safety guidelines and protocols.
- Completed cash and credit card transactions accurately using POS software.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Assisted managers in setting goals for each department within the store and monitored progress toward those objectives regularly.
- Developed strong communication skills among staff members by encouraging open dialogue during shift meetings or one-on-one discussions.
- Managed inventory and ordered supplies to keep location well stocked with necessary supplies.
- Resolved customer complaints in a timely and professional manner.
Education
High School Diploma -
PSJA North High School
Pharr, TXSkills
- Positive Attitude
- Cash Handling
- Team Leadership
- Problem-Solving
- Customer service focus
- Decision-making capabilities
- Flexible Schedule
- Team motivation
- Customer Service Management
- Creative Problem-Solving
- Motivational Leadership
- Inventory Counts
- Client Support
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Shift Leader/Inventory Specialist
Walgreens
01.2016 - Current
High School Diploma -
PSJA North High School
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