Leishka A. Santana
Rochester,NY
Summary
Versatile and results-oriented professional with experience at Rochester Regional Health, adept in sanitation procedures and customer satisfaction. Demonstrated ability to improve meal satisfaction and elevate patient experiences through meticulous attention to dietary needs. Skilled in multitasking and adaptability, ensuring high compliance with regulatory standards and fostering positive relationships.
Tech-savvy innovator with hands-on experience in emerging technologies and passion for continuous improvement. Skilled in identifying opportunities for technological enhancements and implementing effective solutions. Adept at leveraging new tools and methods to solve problems and enhance productivity. Excels in adapting to fast-paced environments and driving technological advancements.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Food and Nutrition Assistant
Rochester Regional Health
02.2018 - Current
- Contributed to positive dining experiences by providing exceptional customer service when interacting with patients, staff, and visitors.
- Improved meal satisfaction by carefully preparing and serving nutritious food items in accordance with dietary guidelines.
- Strengthened compliance with regulatory guidelines through regular attendance at mandatory training sessions related to food safety.
- Elevated patient satisfaction rates through focused attention on special requests, allergies, and dietary restrictions when preparing meals.
Secretary
Bright Sunflower Day Care
Rochester, NY
01.2022 - 09.2024
- Handled sensitive information discreetly, maintaining confidentiality when managing personnel files or financial data.
- Answered multi-line phone system and enthusiastically greeted callers.
- Maintained daily report documents, memos and invoices.
- Scheduled appointments and conducted follow-up calls to clients.
- Entered data into system and updated customer contacts with information to keep records current.
- Maintained electronic filing systems and categorized documents.
Sales Associate
Walmart
Rochester Ny
04.2020 - 11.2023
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Helped customers locate products and checked store system for merchandise at other sites.
Education
High School Diploma -
James Monroe Highschool
164 Alexander St, Rochester Ny Skills
- Sanitation procedures
- Supervisory skills
- Fluent bilingualism
- Multitasking
- Customer satisfaction
- Adaptability and flexibility
Certification
REOC
Languages
Spanish
Native or Bilingual
Timeline
Secretary
Bright Sunflower Day Care
01.2022 - 09.2024
Sales Associate
Walmart
04.2020 - 11.2023
Food and Nutrition Assistant
Rochester Regional Health
02.2018 - Current
High School Diploma -
James Monroe Highschool