Leissa Frias

• Assisting with customers, Cleaning up after shifts, De-escalating situations between customers and workers, Translating when needed
• Handled confidential patient information with discretion, upholding strict HIPAA regulations at all times during tenure as a Pharmacy Technician Trainee.
• Assisted pharmacists in managing medication inventory, ensuring adequate stock levels for timely patient service.
• Maintained a high degree of professionalism and integrity, upholding ethical standards associated with the Pharmacy Technician Trainee role at all times.
• Answered incoming phone calls and addressed questions from customers and healthcare providers.
• Demonstrated adaptability in quickly learning new technology platforms, enhancing overall productivity within the pharmacy setting.
• Collected co-payments or full payments from customers..

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• Assisted patients with daily living activities, promoting independence and wellbeing.
• Ensured proper hygiene practices were followed by assisting with bathing, grooming tasks.
• Improved patient comfort by providing compassionate and attentive care.
• Answered patient assistance calls, assessed needs, and offered qualified support.
• Developed strong relationships with patients'' families to provide updates on progress and address concerns collaboratively.

• Worked front counter, drive-thru and other areas.
• Took orders, prepared meals, and collected payments.
• Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
• Worked well with teammates and accepted coaching from management team.
• Improved customer satisfaction by providing friendly and efficient service at the register.
• Cleaned and maintained all areas of restaurant to promote clean image.
• Kept food preparation area, equipment, and utensils clean and sanitary.
• Provided excellent customer service by greeting customers and meeting quality expectations.

• Contributed to a positive work environment with strong interpersonal skills and proactive teamwork attitude.
• Greeted guests in with friendliness and professionalism.
• Answered incoming phone calls to process requests, transfer calls, or relay messages to appropriate personnel.
• Worked closely with management to provide effective assistance for specific aspects of business operations.
• Monitored and ordered supplies and materials to keep office well stocked.
• Strengthened client relationships through consistent follow-up communication and efficient problem resolution.
• Boosted customer satisfaction by promptly addressing inquiries and resolving issues professionally.