LeiTasha Jackson
Crandall,TX
Summary
Dynamic professional with experience at AutoZone and Capital One, excelling in customer service and problem resolution. Proven ability to manage high-stress situations while enhancing customer loyalty. Skilled in data entry and active listening, consistently achieving targets and improving operational efficiency through effective communication and teamwork.
Overview
24
24
years of professional experience
Work History
Safety Assistant
AutoZone
Terrell, TX
05.2007 - Current
- I’m Worked safely around moving machinery.
- Collaborated with team members to achieve daily targets and complete tasks efficiently.
- Performed inventory control, such as counting, and stocking merchandise.
- Displayed adaptability by taking on various roles within the warehouse as needed, including receiving, shipping, or inventory control duties.
- Increased accuracy in order picking by utilizing electronic scanning devices and following established procedures.
Customer Service Representative
Capital One
Dallas, TX
01.2002 - 05.2007
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Collected on delinquent accounts to reduce overdue balances.
- Resolved customer disputes and disagreements through professional, calm communication to find mutually beneficial solutions.
- Provided excellent customer service during difficult conversations, empathizing with debtors while remaining firm on repayment expectations.
Education
Business Management
Trinity Valley Community College
Athens, TXSkills
- Customer service
- Active listening
- Critical thinking
- Data entry
- Customer relations
- Problem resolution
- Call center experience
- Computer proficiency
- Payment processing
- Professional telephone demeanor
Timeline
Safety Assistant
AutoZone
05.2007 - Current
Customer Service Representative
Capital One
01.2002 - 05.2007
Business Management
Trinity Valley Community College