Leith Fakhouri
Dearborn
Summary
Program and Project Management professional with a strong background in leading cross-functional technology and operations initiatives in high-availability, highly regulated environments. Experienced in strategic planning, stakeholder engagement, vendor management, and performance reporting. Proven ability to align projects with organizational goals, manage multiple work streams, and deliver solutions that improve operational efficiency, system reliability, and end-user experience. Recognized for strong communication, leadership, and the ability to drive results in fast-paced operational settings.
Overview
3
3
Certifications
Work History
IT Technician I /Project Lead Contributor
MotorCity Casino Hotel
Dertroit
- Coordinate cross-functional project teams (5–10 members) to deliver infrastructure and system upgrade projects on time and within budget.
- Partner with vendors and internal stakeholders to manage project scope, schedules, risks, and issue resolution.
- Contributed to large-scale hardware and system modernization initiatives, including the deployment of 100+ workstations.
- Support change management efforts including user communication, training, and post-implementation support.
- Assist in development and implementation of IT policies and procedures to improve system reliability, compliance, and security.
- Provide project status updates and operational reporting to leadership and technical teams.
- Mentor new technicians and support skill development within the team.
Technical Support Engineer I /Tech Coordinator
MGM Grand Casino
Detroit
- Assisted in planning and execution of multi-department technology initiatives, including deployment of 600+ VoIP phones and 450+ PCs.
- Served as liaison between corporate IT, property leadership, vendors, and technical teams.
- Supported project scheduling, task coordination, and resource tracking across multiple workstreams.
- Helped analyze incident trends and operational data to identify improvement opportunities.
- Participated in post-implementation reviews to improve future project performance.
- Contributed to change management through communication, user support, and training during system rollouts.
Operations Manager
Allstar Protection
Lincoln Park
- Supervised and scheduled 25+ personnel while ensuring service quality and regulatory compliance.
- Led operational planning, reporting, and issue resolution across multiple client locations.
- Implemented process improvements that enhanced response times and reporting accuracy.
- Served as primary client contact, strengthening relationships and improving service delivery.
- Collaborated with team leaders to improve process efficiency and effectiveness.
General Manager
Tropical Smoothie Cafe
Livonia
- Managed daily operations including budgeting, payroll, inventory, and financial reporting
- Supervised and developed a team of 20 employees
- Improved operational workflows to enhance efficiency and service consistency
- Trained staff on customer service and smoothie preparation standards.
- Resolved customer complaints effectively to maintain satisfaction levels.
Education
Bachelor of Science - Information Technology
Baker College
Flint, MIAssociate of Arts - Business Administration
Baker College
FlintSkills
- Program & Project Leadership
- Strategic Planning & Roadmapping
- Stakeholder & Executive Communication
- Risk, Issue & Change Management
- Vendor & Procurement Coordination
- Process Improvement & Workflow Optimization
- KPI Development & Performance Reporting
- Cross-Functional Team Leadership
- Technology Implementations & System Upgrades
Languages
Arabic
Native/ Bilingual
Certification
Certified Associate in Project Management- PMI
Timeline
IT Technician I /Project Lead Contributor
MotorCity Casino Hotel
Technical Support Engineer I /Tech Coordinator
MGM Grand Casino
Operations Manager
Allstar Protection
General Manager
Tropical Smoothie Cafe
Bachelor of Science - Information Technology
Baker College
Associate of Arts - Business Administration
Baker College