Work History
Skills
Education
Overview
Accomplishments
Summary
Timeline
Generic

LeJames Porfirio-Milton

Operational Manager
Phoenix,AZ

Work History

Sales Associate

Nike
Anthem, AZ
06.2018 - 02.2021
  • Assisted in training new staff members on company policies, product information, and sales techniques for a seamless onboarding experience.
  • Streamlined processes within the store''s operations by organizing merchandise layouts for easy access.

Store Manager

FinishLine
Glendale, AZ
03.2021 - 10.2021
  • Gained extensive knowledge in data entry, analysis and reporting.
  • Developed strong organizational and communication skills through coursework and volunteer activities.
  • Identified issues, analyzed information and provided solutions to problems.
  • Worked effectively in fast-paced environments.
  • Demonstrated strong organizational and time management skills while managing multiple projects.

Operational Manager

FedEx:Ground
Phoenix, AZ
11.2021 - Current
  • Analyzed data trends to identify areas for process improvement, ultimately driving higher levels of performance across all departments.
  • Improved team productivity through effective communication, training, and performance evaluations.
  • Championed lean management principles within the organization, optimizing workflows while minimizing excess resource consumption.
  • Successfully managed change initiatives by effectively communicating expectations clearly among affected individuals or groups.
  • Played a pivotal role in enhancing overall operational excellence by identifying inefficiencies within existing systems/processes and implementing targeted interventions.
  • Developed strong relationships with vendors, resulting in better pricing negotiations and improved service levels.
  • Demonstrated expertise in conflict resolution through mediating disputes between team members or departments, facilitating a harmonious work environment.
  • Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
  • Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.

Skills

Health and safety compliance

Education

Bachelor of Arts - Interpersonal Communication

Eastern Illinois University
Charleston, IL

Overview

6
6
years of professional experience

Accomplishments

Have earned multiple achievements as a manager for fedex ground such as

-Peak All Star in management

-Multiple manager of the month awards

-Bravo Zulus which convert into a bonus

-Helped our station become number one in the country

As a manager for finishline

-My team lead the district in sales with one of the best retention rates

When i was a Nike i was able to achieve

-Managing our community ambassador program, setting up events for volunteer work as well as getting my teammates to sign up and get interested.

-Multiple awards for leading our store in sales

Summary

Forward-thinking team leader skilled at operating departments efficiently to meet goals. Successful background matching employees with roles for maximum performance. Proactive and hardworking individual focused on continuous operational improvement. Focused on successful team building, cost-cutting and operational improvements. Determined to cut costs without impacting quality of products and services. Reliable team player committed to building high-performing teams. Strong leader and problem-solver dedicated to building a team that wants to promote within the company, uses independent decision-making skills and sound judgment to positively impact company success. Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance. Hardworking and passionate job seeker with strong organizational skills eager to succeed. Ready to help team achieve company goals.

Timeline

Operational Manager

FedEx:Ground
11.2021 - Current

Store Manager

FinishLine
03.2021 - 10.2021

Sales Associate

Nike
06.2018 - 02.2021

Bachelor of Arts - Interpersonal Communication

Eastern Illinois University
LeJames Porfirio-MiltonOperational Manager