Lejeunia Green
East Orange,NJ
Summary
Reliable runner with experience in both film and restaurant industries. Skills include punctuality, stamina for long hours, and ability to follow complex instructions accurately. Known for maintaining a positive attitude under pressure and contributing to smooth operations by ensuring timely deliveries and pickups. Previous roles have shown significant improvement in efficiency of processes due to proactive approach. Energetic Runner known for high efficient task completion. Possess specialized skills in exceptional customer service. Excel is in time management, communication, and teamwork to enhance customers/guest experience and operational flow. Experienced telephone customer service rep with background in managing high-volume incoming calls while handling in-person inquiries. Strengths include multitasking, maintaining professional phone etiquette, and providing excellent customer service. Made impactful contributions to previous workplaces through efficient message delivery, scheduling appointments, and enhancing customer satisfaction. Capable of adapting to different environments quickly and known for effective problem-solving skills.
Overview
15
15
years of professional experience
Work History
Bus Operator
NJ Transit
Secaucus, NJ
01.2025 - Current
- Follow a route and schedule
- Help the passengers board and exit the bus
- Obey traffic laws and transit regulations
- Collect fares and issue receipts
- Announce routes
- Ensure passengers get off the bus safely
SFH/Runner/Assistant Manager
ShopRite
Union, NJ
03.2014 - 12.2024
- Maintain cash integrity of store by correctly handling pickups, making change, overseeing podium security and safeguarding tills
- Maintain customer service levels by filling in staffing needs, opening registers as needed and calling for assistance from other departments
- Assist in solving front end related operational issues such as answering customer questions, responding to customer complaints and interpreting front end policies and procedures
- Aid in handling voids, overrides and Price Plus cards, enforce front end policies and procedures such as dress code, check cashing, coupon redemption, time and attendance, price plus
- Full knowledge of register operations; pro-active approach to running register when/if needed
- Monitors breaks to ensure breaks are not overstayed and that associates punch correctly
- Utilize equipment as required by department
- Comply correctly with all store rules, Company policies, safety requirements, security standards and all local, state and federal health and civil code regulations
- Maintain department sanitation and Q.A standards by cleaning and sanitizing all work surfaces, utensils and equipment
Cash Management Services Teller
Loomis
Moonachie, NJ
08.2024 - 12.2024
- Conduct deposit verification and/or change order preparation using specialized counting equipment and procedures
- Separate currency, coin, and/or check deposits received from bank, ATM, and/or commercial customers providing accurate count by denomination
- Prepare currency and/or coin change orders by denomination for each customer assigned
Customer Service Representative
PSEG
Newark, NJ
09.2022 - 11.2023
- Answered customer inquiries via phone, email, and chat
- Provided exceptional customer service to ensure customer satisfaction
- Resolved complex problems by working with other departments to provide solutions that meet customer needs
- Answered customer inquiries and provided accurate information regarding products and services
- Maintained a high level of professionalism when dealing with difficult customers
- Conducted regular follow-up calls with customers after resolving their issues
- Maintained accurate records of collections, adjustments and denials in the system
- Implemented new policies related to billing processes when required
- Answered customer inquiries regarding billings, payments, account status
- Resolved discrepancies between customers' remittances and invoices received
Teller
Wells Fargo
East Orange, NJ
10.2018 - 07.2020
- Maintained optimal financial controls by securing funds and making accurate transactions
- Completed comprehensive tasks by implementing customer service initiatives, audit and restock ATMs and keeping records on accounts
- Acted as pivotal point of contact between bank branches regarding guidelines and practices
- Promoted facility security by monitoring customer behaviors and following established protocols to protect individuals and assets
- Managed customer referrals to help financial services team members capitalize on sales changes
- Entered member transaction data into online banking software
- Processed cash withdrawals
- Tracked ATM activities and created monthly reports showing contacts, issues and performance
- Maintained branch's ATM database and provisions for out-of-hours emergency needs
- Helped resolve problems with cash, locks, and balancing encountered at different ATM locations
Customer Service Associate
Best Buy
East Orange, NJ
11.2012 - 04.2015
- Facilitates a variety of transactions and customer interactions, including returns, exchanges, trade-ins, recycling, defective products and repair questions
- Partners with other employees, especially Geek Squad, to ensure customer needs are met end-to-end
- Engages customers using customer service and selling skills and provides fast, friendly processing of their requests
- Describes merchandise and explains the operation of merchandise to customers
- Computed sales prices, total purchases and processed payments
- Explained information about the quality, value and style of products to influence customer buying decisions
- Guided customers in choosing items that reflected personal style and shape
Cashier/Head Cashier
Extra Supermarket
East Orange, NJ
06.2010 - 03.2012
- Answered customers' questions and addressed problems and complaints in person and via phone
- Maintained visually appealing and effective displays for the entire store
- Helped customers select products that best fit their personal needs
- Marked clearance products with updated price tags
- Provided friendly, fast and accurate processing of all types of customer transactions
- Engaged customers using selling skills to process customer purchases, including targeted offerings
Education
High School Diploma -
CICELY TYSON
East Orange, NJ06-2011
Some College (No Degree) - REGISTERED NURSE
UNION COUNTY COLLEGE
Cranford, NJSome College (No Degree) - Social Work
Eastern Gateway Community College
Steubenville, OHSkills
- Cash Handling/Cashier
- Excellent/Strong Communication Skills
- Client Relations/Customer Service
- Fast Learner
- Filling Forms
- Inventory Control/Loss Prevention
- Ms Office
- Policies/Safety
- Problem Solving
- Process Improvement
- Receiving/Shipping
- Receptionist/Inbound and Outbound Calling
- Self-Motivated/Self-starter
- Staffing/Scheduling
- Team Player
- Interviews/Training Programs
- Scheduling for over 90 Employees
- Call Management
- Positive and professional
References
- Indira Weche, ShopRite, 9084051634, Indiraweche@gmail.com, former store manager
- Marie Saint-Jean, Best Buy, 8622368136, MARIE.SAINTJEAN@BESTBUY.COM, former manager
- Chantel Cross, PSE&G, 9738208974, Chantelcross@gmail.com, former supervisor
- Corei Simons, ShopRite, 9737047076, Borei0207@yahoo.com, current manager
Languages
- Haitian Creole, Fluent
- English, Fluent
Timeline
Bus Operator
NJ Transit
01.2025 - Current
Cash Management Services Teller
Loomis
08.2024 - 12.2024
Customer Service Representative
PSEG
09.2022 - 11.2023
Teller
Wells Fargo
10.2018 - 07.2020
SFH/Runner/Assistant Manager
ShopRite
03.2014 - 12.2024
Customer Service Associate
Best Buy
11.2012 - 04.2015
Cashier/Head Cashier
Extra Supermarket
06.2010 - 03.2012
High School Diploma -
CICELY TYSON
Some College (No Degree) - REGISTERED NURSE
UNION COUNTY COLLEGE
Some College (No Degree) - Social Work
Eastern Gateway Community College
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