Rayshina Wallace
Chicago,United States
Summary
Highly motivated, energetic individual who seeks to secure a position that will encourage the use of friendly customer service and professional attitude. Working efficiently with a team to reach a common goal is a positive motivation in my career path.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Bus Operator
Chicago Transit Authority
Chicago, IL
01.2020 - 09.2023
- Operate a bus over an established route adhering to a predetermined schedule in a safe, efficient and courteous manner to allow passengers to board, travel and alight at scheduled stops.
Member Service Representative
HealthCare Associates Credit Union
Naperville, IL
11.2018 - 09.2019
- Delivered quality service by assessing, advising and assisting credit union members.
- Helped members resolve account problems and navigate internal systems to handle routine needs.
- Presented and explained services and products to meet member needs.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
CSR/Teller
Bank Of America
Hinsdale, IL
11.2017 - 11.2018
- Responsible for processing standard teller transactions for customers including servicing client accounts, accepting loan payments, cashing checks, balancing drawers, handling night deposits, correcting discrepancies and engaging with clients to assure they are getting the right financial help and guidance to satisfy their financial needs.
CUSTOMER SERVICE REPRESENTATIVE
Verizon Wireless
Bolingbrook, IL
03.2017 - 09.2017
- Used telephones, computer systems and softwares to assist customers in resolving any complaints or concerns with the use of phone, email, or mail.
- Greet customers warmly and address reason for calling. Reasons would include cancelling or upgrading accounts, placement of orders, refunds, and/or exchanges.
ASSISTANT MANAGER/ATTRACTION ATTENDANT
Navy Pier Inc
Chicago, IL
11.2013 - 03.2017
- My overall responsibilities included enforcing safety rules and regulations, patrol my assigned attraction/area, develop and prepare material to train new employees, provide clerical and customer support, provide courteous, high quality service to members of the public by personally responding to requests for service or appropriate referral.
Education
High School Diploma -
Orr Academy High School
06.2011
Skills
- Microsoft Office (10 years)
- Customer Service (10 years)
- Bank Teller (2 year)
- Cash Handling (1 year)
- Cashier Customer Service (1 year)
- Call Center
- Customer Care
- Commercial Driving
- Patience and self-control
- High physical stamina and perseverance
- Great Communicator
- Multi-tasker
- Prioritizing
- Problem-solver
- Organized
- Dependable
Certification
- CDL
- Passenger Endorsement
- Driver's License
Timeline
Bus Operator
Chicago Transit Authority
01.2020 - 09.2023
Member Service Representative
HealthCare Associates Credit Union
11.2018 - 09.2019
CSR/Teller
Bank Of America
11.2017 - 11.2018
CUSTOMER SERVICE REPRESENTATIVE
Verizon Wireless
03.2017 - 09.2017
ASSISTANT MANAGER/ATTRACTION ATTENDANT
Navy Pier Inc
11.2013 - 03.2017
High School Diploma -
Orr Academy High School
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