Summary
Overview
Work History
Education
Skills
References
Languages
Timeline

Lejla Godusevic

Personal Banker
Boise,ID

Summary

More than 20 years’ successful experience in customer service and sales staff support. Ability to train, motivates, and supervises customer service employees. Highly organized and dedicated with a positive attitude. Able to handle multiple assignments under high pressure and consistently able to meet tight deadlines 'Thrive on working in a challenging stimulating environment . Dedicated employee known for punctuality, pursuing employment options where good customer service and positive attitude will make a difference. Flexible hard worker ready to learn and contribute to team success. Friendly employee knowledgeable banking regulations and regulatory compliance. Offers great communication, collaboration and organizational skills. Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Organized and motivated employee eager to apply time management and organizational skills in various environments. Seeking entry-level opportunities to expand skills while facilitating company growt Confident Personal Banker professionally handling complaints and problems to build customer loyalty. Skilled in handling transfers, processing checks and presenting financial products to customers. Solid knowledge of personal banking practices and regulations.

Overview

24
24
years of professional experience

Work History

Personal Banker I

Idaho First Bank
Boise, ID
08.2022 - Current
  • Assisted customers in managing their accounts and finances through individualized services
  • Followed operational standards, promoting security, risk management and compliance.
  • Educated customers on variety of retail products and digital solutions, enhancing customer experience.
  • Assisted and advised customers on using online and mobile banking systems.
  • Analyzed customer credit data and other financial information to identify solutions that aligned with customer needs.
  • Recognized transaction needs and educated clients on service and digital channels to assist with self-service.
  • Maintained and built strong client relationships through quality, personalized interactions.
  • Maintained customer data confidentiality while inputting information into system.
  • Used customer and bank records to investigate and correct errors upon customer request.
  • Referred customers to appropriate bank personnel to meet financial needs.
  • Prepared bank deposits, general ledger postings and statements.
  • Examined checks for endorsements to verify legality of documents.
  • Used job-related software and computer to collect and record customer deposits, fees and issue receipts.
  • Maintained position of trust and responsibility by keeping customer business confidential.
  • Used product knowledge and abilities to execute consumer loans and other services.
  • Cultivated relationships with partners to fulfill or provide appropriate referrals for clients.
  • Helped customers open and close accounts, apply for loans and make sound financial decisions.

Fine Jewelry Merchandise Supervisor

JCPenney
11.2021 - 08.2022
  • Collaborated with company departments to guarantee cohesive branding and strategic product placement.
  • Conducted department walkthroughs to assess and remedy factors such as cleanliness, inadequate stock levels and poor merchandising.
  • Completed thorough opening, closing and shift change functions to maintain operational standards each day.
  • Constantly challenging myself and the team to drive profitable sales growth through supervising and engaging with the associates
  • Train and develop team by modeling JCPenney’s company values to build lasting customer relationships that drive productivity and sales
  • Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
  • Kept department on-target to meet sales and profit objectives by minimizing waste and pursuing revenue generation opportunities.
  • Trained, managed and motivated employees to promote professional skill development.
  • Also consistently meets established performance standards; scheduling efficiency, associate relations, engagement, customer service, profit, productivity, and attendance.

MIT – Manager

WinCo Foods
Boise, ID
02.2020 - 10.2021
  • Provided leadership through skills in communication, management of people, customer relations, employee relations, analysis, planning orders, judgment and reaction to business activity
  • Assist customers in the in-store check-out process, communicate clearly with public, friendly and approachable, possess logic to quickly solve any problems
  • Trained as MIT, cashier, customer service and self-check-out specialist, I held a position of trust, represented the company and work with large amounts of money
  • My main job was to provide a good, honest service and ensure all the money that I handle is accounted for at the end of their shift.
  • Worked closely with customers to understand needs and resolve diverse issues.
  • Organized resources and minimized waste to protect company interests and complete projects on time.
  • Enhanced leadership abilities through training and hands-on task completion.
  • Resolved customer issues efficiently to build loyalty.
  • Resolved client issues by delivering excellent customer service and maintaining positive attitude.

Customer Service/Sales

Citi Bank
Boise, ID
01.2007 - 02.2020
  • On a day to day basis, my job responsibilities were to maximize every opportunity to provide quality customer service with each client interaction.
  • Identify opportunities and offer solutions to retain accounts and card balances on every interaction.
  • Educate clients regarding the benefits of continued usage of Citi products.
  • Listen intently and ask probing questions to identify and explore client’s needs.
  • Manage diverse personalities and overcome client objections with a smile.
  • Commit to treating clients and teammates with the utmost integrity and respect.
  • Constantly challenged myself and raise the bar for excellence in customer service
  • Received and processed client payments and updated accounts.
  • Handled irate customers smoothly to achieve performance targets.
  • Followed up with leads and referrals to share pertinent sales information.
  • Adjusted bills and refunded money to resolve customers' service or billing complaints.
  • Kept records of customer interactions or transactions, thoroughly recording details of inquiries.
  • Enhanced productivity and customer service levels by anticipating needs and delivering outstanding support.

Customer Service/Sales

Dillard’s
Boise, ID
01.2005 - 01.2007
  • Top salesman, Pacesetter
  • Sales, inventory, cashier, building a clientele
  • Increased profits by upselling and cross-selling to existing customers.
  • Evaluated customer desires and budgetary constraints to pick best products or services.
  • Increased revenue by applying in-depth product or service knowledge and persuasive communication skills to complete sales.
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
  • Adjusted bills and refunded money to resolve customers' service or billing complaints.
  • Enhanced productivity and customer service levels by anticipating needs and delivering outstanding support.

Receptionist/Customer Service

Securitas/Hewlett-Packard
01.2000 - 01.2005
  • As a lobby receptionist, I was proactive in providing work and professional customer service to HP and its customers
  • Scheduled conference rooms, coordinate meetings and escorts for customers
  • Perform on-going audits for contractor companies
  • Proficient in the use of telephones, computers, fax machines, and Microsoft Office
  • Scheduled conference rooms.

Education

Diploma - chemistry

High School, Bosnia And Herzegovina
05.1993

Skills

  • Customer Service
  • Customer Satisfaction
  • Positive Attitude
  • Customer Financing
  • Cash Handling
  • Sales Expertise
  • Opportunity Identification
  • Relationship Building
  • Interpersonal Skills
  • Account Maintenance
  • Banking
  • Client Relationship Management
  • Issues Resolution
  • Attention to Detail
  • Bosnian Language Fluency
  • Account Management
  • Relationship Building and Management
  • Accounting and Finance

References

References Furnished Upon Request

Languages

Bosnian
Professional

Timeline

Personal Banker I - Idaho First Bank
08.2022 - Current
Fine Jewelry Merchandise Supervisor - JCPenney
11.2021 - 08.2022
MIT – Manager - WinCo Foods
02.2020 - 10.2021
Customer Service/Sales - Citi Bank
01.2007 - 02.2020
Customer Service/Sales - Dillard’s
01.2005 - 01.2007
Receptionist/Customer Service - Securitas/Hewlett-Packard
01.2000 - 01.2005
High School - Diploma, chemistry
Lejla GodusevicPersonal Banker