Erin Martinez
Moxee,WA
Summary
Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience.
Overview
25
25
years of professional experience
Work History
Financial Service Representative
Bank of Idaho/Wheatland Bank
Yakima, Washington
03.2024 - Current
- Developed strong relationships with customers by providing personalized assistance and support.
- Resolved complex problems by working with other departments to provide solutions that meet customer needs.
- Provided exceptional customer service to ensure customer satisfaction.
- Answered customer inquiries via phone.
- Making accurate Cash/check deposits and withdrawals for customers.
- Atm balancing and cash adding
- Vault teller
Financial Guide
Solarity Credit Union
Yakima, WA
10.2020 - 02.2024
- As an FG at Solarity I assist members when they come in the lobby with banking needs
- I assist members at our smart ATM's, and help with Online banking
- I open Certificate of deposit's, and add savings and checking accounts to already existing member accounts. I also print instant issue debit card's and visa's
- I would settle all the ATM's in branch as needed
- I help guide members through some financial decisions, asking the extra questions to determine their needs
- I always provide exceptional service to our members whether it is to dive deep into an account or just issuing a new debit card
Teller Supervisor
Solarity Credit Union
03.2018 - 10.2020
- As the teller supervisor I would open the branch in the morning following all security procedures
- I perform general teller duties throughout my day
- I made sure that my tellers were following federal laws in accordance with our procedures
- I made the schedule for all employees
- I had monthly certifications that needed to be done in a timely manner
- I ordered all cash for the branch making sure we would have enough on hand to service all our members
- I closed the branch at night making sure all tellers were in balance before we could leave for the night
- I always provide our members with exceptional service
Assistant Store Manager
rue21
Union Gap
12.2014 - 03.2018
- I was the full time assistant store manager
- I open the store and do the opening duties, which include banking deposits
- I manage the store during the day, making sure we meet our specific goals
- I close the store at night and do the closing duties, which include counting down all registers.
Retail Sales Associate
Ross Dress For Less
Union Gap
06.2006 - 12.2014
- I started out in the stock room
- I would work on unloading the truck, and pushing merchandise to the sales floor
- I also worked in the fitting room, sales floor, and cashier
- I worked in the cash office for 4 years while I was there.
Stylist/Manager
Monkey Dooz
Yakima, WA
07.2002 - 04.2006
- Open and close salon
- Cut hair
- Minimal chemicals used
- Make bank deposits
- Order product
- Plan event parties
Shift Manager
Supercuts
Yakima
04.2000 - 02.2002
- Customer service, Hair stylist, Banking deposits
Education
Certificate -
Professional Beauty School
01.2000
GED -
Toppenish High School
01.1999
Skills
- Teller Support
- Customer Service
- Consumer Banking
- Regulatory Compliance
- Products and Services Knowledge
- Cash handling
- Multitasking
- Management
Additional Information
I am a very hard worker. I do not come to work late, and I am willing to stay past my shift if needed. I have excellent customer service skills. I would love to have the opportunity to show you how devoted I am to learning more.
Timeline
Financial Service Representative
Bank of Idaho/Wheatland Bank
03.2024 - Current
Financial Guide
Solarity Credit Union
10.2020 - 02.2024
Teller Supervisor
Solarity Credit Union
03.2018 - 10.2020
Assistant Store Manager
rue21
12.2014 - 03.2018
Retail Sales Associate
Ross Dress For Less
06.2006 - 12.2014
Stylist/Manager
Monkey Dooz
07.2002 - 04.2006
Shift Manager
Supercuts
04.2000 - 02.2002
Certificate -
Professional Beauty School
GED -
Toppenish High School
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