Ja'Naya Carter-Williams
Detroit,MI
Summary
I am currently a financial service representative for Michigan First Credit Union seeking to further my career in banking management. My passions are aligned with helping individuals with their financial planning and well being.
My previous banking and financial experience has allowed me to be the main support for our sales team while creating long lasting relationships with our clients.
Overview
15
15
years of professional experience
2
2
Certifications
Work History
Financial service representative
Michigan First Credit Union
Detroit, MI
02.2024 - Current
- Processed loan applications and gathered necessary documentation for approval.
- Processed new accounts including savings, checking and loans.
- Conducted financial analysis to support member needs and product recommendations.
- Partnered with loan and mortgage officers and business advisors for different cross selling approache.
Associate Banker
Chase
Southfield, Michigan
04.2020 - 02.2024
- Developed and maintained strong customer relationships, providing exceptional service and advice.
- Monitored account activity and identified suspicious transactions, taking appropriate action to prevent fraud.
- Executed wire transfers, stop payments and account transfers.
- Educated customers on online banking and mobile banking applications.
Store Manager
Check N' Go
04.2017 - 11.2019
- Managed inventory control, cash control, and store opening and closing procedures.
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
- Implemented business strategies, increasing revenue and effectively targeting new markets.
- Reduced financial inconsistencies while assessing and verifying billing invoices and expense reports.
Manager
Rack'em Up Billard
06.2011 - 11.2018
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
Education
High School Diploma -
Wayne County Community College District
Detroit, MI06.2007
Skills
- Dual Control Vaults
- Teller Support
- Products and Services Knowledge
- Goal planning
- Cross selling
- Team leadership
- Credit analysis
Certification
Certified Notary
Accomplishments
Outstanding customer service award
Timeline
Financial service representative
Michigan First Credit Union
02.2024 - Current
Associate Banker
Chase
04.2020 - 02.2024
Store Manager
Check N' Go
04.2017 - 11.2019
Manager
Rack'em Up Billard
06.2011 - 11.2018
High School Diploma -
Wayne County Community College District