Wyqualia Hill
Union Point,GA
Summary
Experienced Universal Banker skilled in managing the demands of a fast-paced banking environment. Demonstrates expertise in business and personal banking, providing exceptional service to customers. Advanced skills in teller operations, including account setup and sales of bank products. Well-versed in checking, savings, and investment fund accounts, as well as conducting transactions. Proven ability to assist customers with account needs, transfers, and inquiries about banking products. Known for excellent communication skills and a friendly demeanor that fosters positive interactions with clients.
Overview
25
25
years of professional experience
Work History
Customer Service Representative
The Farmers Bank
11.2024 - Current
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Handled requests related to company offerings and service information promptly.
- Collaborated with team members to develop best practices for consistent customer service delivery.
Universal Banker II
TRUIST
10.2018 - 11.2024
- Balanced currency, coin and checks in cash drawers at ends of shifts and calculated daily transactions using computers or calculators.
- Resolved problems or discrepancies concerning customers' accounts.
- Processed general ledger tickets for expenses and fee income.
- Processed deposits, withdrawals, loan payments and other financial transactions.
- Reconciled cash and checks against computer records at end of shift.
- Assisted customers by answering banking questions and recommending solutions.
- Received and counted daily inventories of cash, drafts and checks.
- Advised customers on how to use mobile banking applications effectively.
- Advised customers on bank products, services and financial planning options.
- Conducted outbound calls to follow up on leads generated from marketing campaigns.
- Identified transaction errors when debits and credits did not balance.
- Helped customers open and close accounts, apply for loans and make sound financial decisions.
- Set up new accounts and services for customers and explained important restrictions, benefits and requirements of each.
- Offered every customer exceptional service levels by remaining friendly and professional during every transaction.
- Educated customers about the features of different types of bank accounts available.
- Verified customer identity through driver's license or other forms of identification.
- Prepared official checks for customer and internal bank needs.
- Fulfilled diverse duties to provide customer service, operate money counters, balance and replenish ATMs, maintain accounts and open new accounts.
- Balanced daily cash deposits and vault inventory with zero error rate.
- Maintained records of customer interactions and transactions in accordance with bank policies.
- Attended weekly meetings with branch managers to discuss goals related to sales targets.
- Provided customer service to clients by answering questions, resolving complaints and processing transactions.
Sales Associate
The Home Depot Store
07.2014 - 09.2018
- Restocked shelves as needed to ensure sufficient inventory levels.
- Watched for and recognized security risks and thefts to prevent or handle situations.
- Used technology resources to assist customers in locating and selecting items.
- Described merchandise and explained use, operation and care.
- Assisted customers with product selection, sizing and styling.
- Arranged new merchandise with signage and appealing displays to encourage customer sales and move overstock items.
- Engaged customers in friendly, professional dialogue to determine needs.
- Greeted customers to determine wants or needs.
- Helped customers find specific products, answered questions, and offered product advice.
- Placed special orders or called other stores to find desired items.
Customer Service Representative
1st Franklin Financial
11.2007 - 12.2013
- Provided customer service support throughout the entire process from application through closing.
- Informed customers of loan application requirements and deadlines.
- Researched account issues as needed when discrepancies arise between borrower records and actual payment history.
- Reviewed loan agreements to confirm completeness and accuracy.
- Maintained current knowledge regarding new laws, regulations, policies, procedures, products, services. related to consumer lending operations.
- Developed and maintained relationships with potential customers to increase loan business.
- Approved loan within specified limits or referred to appropriate approval level.
- Reviewed client documentation and contracts for discrepancies and mistakes.
Teller
Peach State Credit Union
05.2007 - 05.2008
- Delivered exceptional service to customers in person or over telephone.
- Issued and redeemed money orders, cashier checks, traveler's checks and savings bonds.
- Received mortgage and other loan payments, verifying payment dates and amounts due.
- Resolved customer disputes promptly in accordance with bank policies and procedures.
- Welcomed customers and offered pleasant service during entire transaction.
- Balanced daily cash deposits and vault inventory with zero error rate.
- Participated in weekly training sessions to stay abreast of changes in banking regulations.
Bookkeepr
Ingles
03.2000 - 10.2006
- Reconciled computer reports with manually maintained ledgers.
- Developed internal control procedures to ensure accurate recordkeeping.
- Ensured accuracy in all accounting entries and records.
- Displayed strong telephone etiquette, effectively handling difficult calls.
- Identified needs of customers promptly and efficiently.
- Answered calls per shift to assist with customer questions and concerns.
Education
High School Diploma -
Greene County High School
Greensboro, GA06-2003
Skills
- Financial Institution Regulations
- Regulatory Compliance
- Products and Services Knowledge
- Teller Support
- New Account Setup
- Dual Control Vaults
- Customer Service
- Night and Safe Deposit Procedures
Education and Training
other
References
References available upon request.
Timeline
Customer Service Representative
The Farmers Bank
11.2024 - Current
Universal Banker II
TRUIST
10.2018 - 11.2024
Sales Associate
The Home Depot Store
07.2014 - 09.2018
Customer Service Representative
1st Franklin Financial
11.2007 - 12.2013
Teller
Peach State Credit Union
05.2007 - 05.2008
Bookkeepr
Ingles
03.2000 - 10.2006
High School Diploma -
Greene County High School
Similar Profiles
Jaylen WashingtonJaylen Washington
Customer Service Representative at The Farmers BankCustomer Service Representative at The Farmers Bank
Jennifer CottleJennifer Cottle
Express Teller at First Farmers Bank & TrustExpress Teller at First Farmers Bank & Trust
KIMBERLY NEWMANKIMBERLY NEWMAN
Loan Officer Assistant at Farmers BankLoan Officer Assistant at Farmers Bank