Quinchal Mayo
Union Point,GA
Summary
Knowledgeable and dedicated customer service professional with extensive experience in any industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Certified Nursing Assistant
Savannah Court of Lake Oconee
2024.02 - Current
- Evaluated patients to identify and address wounds, behavioral concerns, and medically relevant symptoms.
- Participated in fun group activities with patients to boost mood, improve overall memory, and provide light entertainment.
- Delivered individualized patient care by recording vital signs, documenting observations, administering treatments, and evaluating patient needs.
- Cared for residents in assisted living facility and delivered high-quality support to meet needs.
- Helped patients with self-feeding and assisted feeding, based on individual needs.
Line Cook
Harbor Club
2022.11 - 2023.09
- Created identical dishes numerous times daily with consistent care, attention to detail, and quality.
- Maintained well-stocked stations with supplies and spices for maximum productivity.
- Set up and prepared cooking supplies and workstations during opening and closing to maximize productivity.
- Maintained high food quality standards by checking delivery contents to verify product quality and quantity.
- Instructed new staff in proper food preparation, storage, use of kitchen equipment and sanitation.
Cashier
Walmart
2017.09 - 2021.04
- Restocked and organized merchandise in front lanes.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Greeted customers entering store and responded promptly to customer needs.
- Assisted customers with returns, refunds and resolving transaction issues.
- Monitored self-checkout systems and provided help in resolving complex problems.
- Helped customers complete purchases, locate items, and join reward programs.
Customer Service Representative
DialAmerica
2017.05 - 2018.08
- Managed large amounts of inbound calls in a timely manner.
- Followed communication script when discussing different products.
- Identified customer needs, verified information, and provided solutions and/or alternatives.
- Seized opportunities to upsell product.
Customer Service Cashier
PostNet
2015.02 - 2016.12
- Shipped packages through all mail carriers.
- Printed and made copies of important documents.
- Reconciled cash drawer at start and end of each shift, accounting for errors, and resolving discrepancies.
- Set up new sales displays each week with fresh merchandise.
Education
High School Diploma -
Greene County High School
Greensboro, GA05.2015
Skills
- Knowledge Retention
- Organization
- Effective Communication
- Microsoft (Word, PowerPoint, and Excel)
- Team Development
- Prioritization
- Money handling abilities
Certification
- CMT - Certified Medication Technician
- CNA - Certified Nurse Assistant
- CCMA - Certified Clinical Medical Assistant
Timeline
Certified Nursing Assistant
Savannah Court of Lake Oconee
2024.02 - Current
Line Cook
Harbor Club
2022.11 - 2023.09
Cashier
Walmart
2017.09 - 2021.04
Customer Service Representative
DialAmerica
2017.05 - 2018.08
Customer Service Cashier
PostNet
2015.02 - 2016.12
High School Diploma -
Greene County High School
- CMT - Certified Medication Technician
- CNA - Certified Nurse Assistant
- CCMA - Certified Clinical Medical Assistant
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