Asia Mitchell
Union Point,GA
Summary
Self-directed, well-rounded professional with leadership, claims, patient care, call center, and customer service experience. Able to provide timely and accurate data to ensure reimbursement for patient services. Follow policies, procedures, and guidelines to ensure consistent quality. Maintain and assure patient privacy and confidentiality. Efficient Patient Billing Specialist known for high productivity and ability to complete tasks swiftly without compromising accuracy. Specialized in medical billing software, insurance verification, and compliance with healthcare regulations. Excel in communication, problem-solving, and organizational skills which ensure smooth operation of billing processes and positive interactions with patients and insurance companies.
Overview
9
9
years of professional experience
Work History
Patient Billing Specialist
CareCentrix
Hartford, Connecticut
04.2025 - Current
- Resolved patient billing inquiries and discrepancies efficiently.
- Assisted patients in understanding their bills and payment options clearly.
- Managed insurance claims while verifying patient coverage details accurately.
- Coordinated with healthcare providers to obtain essential billing documentation.
- Maintained comprehensive knowledge of billing regulations and compliance standards.
- Utilized billing software for effective tracking of payments and outstanding balances.
Claims Care Specialist / Customer Service Representative
Lincoln Financial Group
Union Point, GA
06.2023 - 03.2024
- Interact with customers via inbound calls to answer inquiries and to provide assistance.
- Review disability, FMLA, and life insurance claims.
- Enter customer data, document call activities, pay close attention to detail, and uphold HIPAA guidelines to assure privacy of sensitive and confidential information.
- Communicate in a clear and concise manner and work effectively as a team member.
Homemaker
Stay at Home Parent
Union Point, GA
08.2022 - 07.2023
- Ensured household duties were completed in a timely manner and managed household budget.
- Coordinated medical care, meals, and social activities.
- Remained deadline-oriented and reliable while adjusting priorities and managing time wisely.
Specialty Pharmacy Representative / Customer Service Representative
Alorica
Union Point, GA
10.2021 - 08.2022
- Used various communication channels to perform troubleshooting, problem solving, service promotion, and sales.
- Kept accurate and current customer account data with manual form processing and digital information updates.
- Routed incoming calls to the most qualified personnel and departments within the company.
- Quickly investigated and resolved customer complaints and inquiries.
- Explained payments and overdue balances with customers while arranging various payment arrangements.
- Verified insurance coverage, troubleshot patient portals, and met quota for call quality.
- Abided by HIPAA guidelines to safeguard private and confidential patient information.
Home Health Aide
Soto ALG
Augusta, GA
02.2021 - 02.2022
- Took vital signs and assisted with activities of daily living – personal hygiene, mobility, and feeding.
- Made sure personal and professional documents were filed corrections.
- Documented patient condition and activities and any changes to patient care plan.
- Used personal and professional networks to locate, acquire, and manage new clients.
- Ensured confidentiality and privacy standards of protected health information.
Customer Service Representative
Dial America
Athens, GA
10.2019 - 02.2021
- Interacted with customers via inbound telephone calls, email, and chat resources, responded to inquiries, and provided information.
- Helped employees file FMLA paperwork, troubleshot patient portals, and verified insurance coverage.
- Entered customer data, documented call activities, payed close attention to detail, and upheld HIPAA guidelines to assure privacy of sensitive and confidential information.
- Worked effectively to meet quotas for call quantity.
- Adhered to HIPAA guidelines to safeguard private and confidential information.
Teen Center Director
Pete Nance Boys & Girls Club
Greensboro, GA
09.2016 - 10.2019
- Promoted from Youth Development Professional to Teen Center Director.
- Provided direction and management of the Teen Center with primary concern for programs and service delivery.
- Supervised 4 staff members, oversaw facilities and budget management, staff development, and supervision and training of assigned staff and program volunteers.
- Assisted with community and public relations, membership growth, and administration.
- Hired, terminated, and trained employees, created schedules, and enrolled new customers.
Education
Associate of Science - Medical Billing and Coding
Ultimate Medical Academy
Lakeland, FL01.2025
Diploma -
Ultimate Medical Academy
Union Point, GA10.2023
HIPAA Essentials for Healthcare Professionals Certificate -
Ultimate Medical Academy
Skills
- Medical billing and collections
- Accounts receivable management
- Co-pay and deductible processing
- Revenue cycle management
- Payment posting and reconciliation
- Insurance verification and claims processing
- EOB analysis and resolution
- Government programs (Medicare & Medicaid)
- Third-party payer interactions
- Electronic health records (EHR) management
- Managed care systems (HMO, PPO, POS)
- Workers' compensation processing
- Front office operations
- Medical office procedures and scheduling
- Medical terminology expertise
- Anatomy and physiology knowledge
- HIPAA compliance adherence
- Medical coding (ICD-10-CM, HCPCS, CPT)
Communication Platforms
- Zoom
- Skype
- Google Meet
Microsoft Office Applications
- Word
- Excel
- Outlook
- PowerPoint
Typing Speed
40 WPM
Volunteer Experience
American Red Cross, 01/01/16, Present, Provide temporary supplies of clothing and food, handled clerical work, and schedule blood donations.
Education Highlights
Ultimate Medical Academy, Union Point, GA, 07/01/24, 10/01/23, Full Time Student: Medical Billing and Coding, Introduced to the following concepts: Medical terminology, medical billing and coding, claims processing, medical office procedures, insurance verification, accounts receivable, collections, co-pays, and deductibles., Electronic health records systems and healthcare claims preparation and submission processes., Coding for diseases, surgeries, and medical procedures using ICD-10, CPT, and HCPCS coding systems., Organizing, analyzing, and examining health insurance claims for reimbursement and resubmitting rejected claims., HIPAA rules and regulations related to patient information privacy and security.
Key Qualifications
- Medical Billing
- Accounts Receivable
- Collections
- Co-Pay
- Deductibles
- Co-Insurance
- EOBs
- Revenue Cycle Management
- Posting Payments
- Government (Medicare & Medicaid)
- Third Party Payers
- Electronic Health Records (EHR)
- Electronic Medical Records (EMR)
- Managed Care (HMO, PPO, POS)
- Workers Compensation
- Insurance Verification
- Insurance Claim Processing
- CMS 1500
- CMS 1450 (UB-04)
- Front Office Operations
- Medical Office Procedures
- Scheduling
- Medical Terminology
- Anatomy & Physiology
- HIPAA Compliance
- Medical Coding (ICD-10-CM, HCPCS, CPT)
Timeline
Patient Billing Specialist
CareCentrix
04.2025 - Current
Claims Care Specialist / Customer Service Representative
Lincoln Financial Group
06.2023 - 03.2024
Homemaker
Stay at Home Parent
08.2022 - 07.2023
Specialty Pharmacy Representative / Customer Service Representative
Alorica
10.2021 - 08.2022
Home Health Aide
Soto ALG
02.2021 - 02.2022
Customer Service Representative
Dial America
10.2019 - 02.2021
Teen Center Director
Pete Nance Boys & Girls Club
09.2016 - 10.2019
Associate of Science - Medical Billing and Coding
Ultimate Medical Academy
Diploma -
Ultimate Medical Academy
HIPAA Essentials for Healthcare Professionals Certificate -
Ultimate Medical Academy