Ja Thao
Kansas City,MO
Summary
Service professional ready to contribute valuable customer service experience and problem-solving skills. Known for improving client satisfaction and resolving issues swiftly. Team-oriented with focus on achieving results and adapting to changing needs. Proficient in communication and relationship-building, consistently reliable and flexible.
Overview
11
11
years of professional experience
Work History
Financial Service Rep II
Global Credit Union
Anchorage, AK
02.2022 - 04.2024
- Facilitate opening and closing of member accounts.
- Assist members with account inquiries and resolved issues promptly.
- Act as primary point of contact for customer inquiries and support.
- Manage monetary transactions, including check cashing, deposits, and withdrawals.
- Entered transactions into computer and issued customer receipts.
- Interviewed loan applicants and assist in completing loan applications.
- Conducted routine audits to ensure compliance with banking regulations.
- Maintained comprehensive knowledge of company products and services, ensuring accurate information was relayed to customers at all times.
- Operated in dynamic, high-volume environments to provide skilled assistance to more than 50 customers each day.
City Carrier
United States Postal Service
Anchorage, AK
02.2017 - 01.2022
- Deliver and collect mail packages on foot or by vehicle within designated city area.
- Use road maps or GPS to verify routes and designated addresses.
- Collect charges for customers, postage due, and C.O.D items efficiently.
- Utilize electronic scanners to record delivery information accurately.
- Navigate through diverse weather conditions, including rain, snow, heat, and cold during deliveries.
- Drive FFV and 2 ton trucks for deliveries.
- Planned and cased mail in sequence of delivery for designated route.
- Coordinated with supervisors to address operational challenges, streamlining processes for improved performance.
- Engaged customers with pleasant demeanor and offered to help with mail-related issues.
Banker/Teller
Wells Fargo Bank
Anchorage, AK
10.2013 - 06.2016
- Managed daily cash flow and balanced cash drawers accurately.
- Trained and coached team members in procedures, compliance standards and performance strategies.
- Ordered checks, placed stop payment orders and conducted additional special services for customers.
- Conduct daily audits of cash transactions to ensure accuracy and adherence to internal controls.
- Count cash to ensure balanced transactions during closing duties.
- Provide customer service by addressing inquiries and resolving issues efficiently.
- Refer customers to bankers for specialized financial services when necessary.
Skills
- Organization
- Computer proficiency
- Call center operations
- Problem resolution
- Professional telephone demeanor
- Dispute resolution
- Building rapport
- Relationship building
- Branch operations
- Cash handling
- Fraud prevention
- Attention to detail
- Account management
- Teller support
Timeline
Financial Service Rep II
Global Credit Union
02.2022 - 04.2024
City Carrier
United States Postal Service
02.2017 - 01.2022
Banker/Teller
Wells Fargo Bank
10.2013 - 06.2016