Jessica Winstel

• Responsible for accurate and timely posting of payments to appropriate accounts. Maintained productivity of 100-200 posting payments a day at all times.
• Contacted third party payors as needed to properly post payments.
• Researched accounts to ensure proper posting of payments.

• Performed all human resource functions including new hire training, coordination of licensing activities, and required paperwork.

• Opened all new accounts for Cincinnati Complex
• Maintained all paperwork required by law and corporate regulations pertaining to accounts
• Communicated to branch personnel consisting of over forty-five employees of any changes in regulations pertaining to new accounts.

• Reviewed daily patient reports of self pay, uninsured to identify patients with needs
• Determined appropriate systems to best assess patient eligibility and coverage
• Mutually completed and submitted the appropriate documentation and applications
• Facilitated training or in-service education for any changes to rules and regulations of government programs.

• Provide education for all reimbursement needs, specific to coverage, billing, and coding for internal and external customers.
• Facilitate in-person meetings with key customers on customer education, onboarding, reimbursement initiatives, and education opportunities.
• Assist in identifying opportunities for physicians/customers/patient advocates for coverage and other reimbursement-related initiatives.
• Create and facilitate the dissemination of approved reimbursement tools to internal and external customers as requested.
• Provide weekly activity reports/updates to management and Reimbursement team.
• Create reports as requested.
• Provide backup support to the Reimbursement hotline.

• Responsible for management of non-clinical medical claim denials to obtain payment.
• Performed extensive follow-up and completed appeals and referrals to other stakeholders when appropriate.
• Investigated and ensured that questions and requests for information were responded to in a timely manner.
• Performed ongoing monitoring of denial accounts worked to maximization collection of debt.
• Exceeded daily productivity measures by 10% and ranked as one of the top performers on the team.
• Provided 'Best Customer Service' to ensure all clients understood responsibilities and payment options and treated with confidentiality and respect.

• Successfully facilitated the start up of the Arizona office to operate as the West Coast Billing Center for BioRx.
• Responsible for the oversight of the daily operations of the company.
• Facilitated preparation of analysis reports for director of operations.
• Lead and managed all aspects of the Billing Department operations including staffing, training, performance management, and adherence to company policies and protocols.
• Responsible for achievements of department productivity and goals.
• Created a supportive and collaborative working environment involving the team to share their ideas and talents.

• Possessed a deep understanding of insurance programs, benefits, and supplemental resources available to patients.
• Provided support and assistance to patients and families regarding their financial needs.
• Reviewed and discussed various financial options with patients and families.
• Collaborated with social workers, nurses, physicians, insurance companies, and county agencies to best serve patients in need.
• Assisted patients and families with government programs provided.
• Oversaw any additional financial and billing questions or concerns.
• Consistently provided exceptional customer service through empathy and respect for the integrity of the patient and their families.

Financial Counselor

• Reviewed daily patient reports of self pay, uninsured to identify patients with needs.

• Determined appropriate systems to best assess patient eligibility and coverage.

• Mutually completed and submitted the appropriate documentation and applications.

• Facilitated training or in-service education for any changes to rules and regulations of government programs.

Financial Service Rep II

• Responsible for the accurate and timely posting of payments to appropriate accounts.
• Contacted third party payors as needed to properly post payments.
• Researched accounts to ensure proper posting of payments.

• Achieved customer problem resolution through listening to customer needs and communicating with other departments within Morgan Stanley.
• Assisted with daily account maintenance, including taking orders and providing information about Morgan Stanley Products, dividend payments, and check requests.
• Project managed and analyzed stock portfolio performance of bond portfolio yields.

Branch Manager's Assistant

• Performed all human resource functions including new hire training, coordination of licensing activities, and required paperwork.

New Accounts Clerk

• Opened all new accounts for Cincinnati Complex.

• Maintained all paperwork required by law and corporate regulations pertaining to accounts.

• Communicated to branch personnel consisting of over forty-five employees of any changes in regulations pertaining to new accounts.