LEJLA HUSIC
SAINT LOUIS,MO
Summary
Dynamic banking professional with a robust background in business development and administration, skilled in capturing accounts and expanding client bases. Proven leader adept at mentoring teams to excel while consistently achieving lending and operational goals. Committed to driving growth through innovative strategies and fostering strong client relationships. Passionate about leveraging expertise to enhance organizational success in a competitive financial landscape.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Banking Center Manager II – Officer
Great Southern Bank
Saint Louis, MO
02.2016 - Current
- Administered a portfolio of small business loans, maintaining regulatory compliance and fostering strong client relationships.
- Facilitated skill development among fellow managers in daily tasks and strategic goals, resulting in optimized workflows and improved team dynamics.
- Analyzed industry trends alongside regional manager to design and implement strategies that significantly improved customer engagement and market visibility.
- Conducted consistent financial education sessions aimed at enhancing community financial well-being through budgeting and credit building discussions.
- Managed a 4-member branch team, focusing on staff recruitment, mentorship, and training to achieve a 30% productivity increase.
- Collaborated with CRA team and Director of Lending to design new financial products aimed at increasing customer engagement in underserved banking neighborhoods.
- Addressed complex customer inquiries effectively, leading to a 15% increase in satisfaction scores through tailored solutions and proactive follow-ups.
- Achieved a 50% reduction in transaction errors through effective management of branch cash and teller operations, significantly enhancing customer experience. Improved staff efficiency and customer satisfaction by streamlining TCR machine processes.
- Crafted a customer-focused advising model that tailored recommendations to individual needs, leading to improved client satisfaction and enhanced service engagement.
- Led daily operations to ensure compliance with banking regulations and policies.
Financial Center Manager - DeNovo
Fifth Third Bank
Saint Louis, MO
08.2012 - 02.2016
- Drove performance to achieve #1 ranking across 17 branches in total point production for 2015, exceeding targets by 118%.
- Directed business loans division at STL affiliate, achieving 9 loan bookings worth over 5 million dollars and improving team dynamics and workflow efficiency.
- Drove significant growth in loan applications and overall revenue by implementing targeted marketing strategies and fostering customer relationships to surpass annual loan goals by 183%.
- Analyzed market trends and executed targeted strategies, resulting in P&L ranking improvement from mid-level 3 to the highest position among de novo branches within one year.
- Enhanced team communication skills and collaboration by applying positive reinforcement and role play strategies.
- Led team in achieving financial goals through effective management and strategic planning.
- Enhanced customer experience by implementing streamlined processes and personalized service initiatives.
Education
Bachelor of Science - Criminology and Criminal Justice
University of Missouri
Saint Louis, MO01.2006
Skills
- Customer experience planning
- Commercial loan expertise
- Operations management expertise
- Operational efficiency enhancement
- Developing customer relationships
- Collaborative leadership
- Strategic development
- Sales strategy development
- Financial credit analysis
- Audit compliance support
- Branch administration
- Financial planning
Certification
- Preferred Banker Certification
- Emerging Leader
- Insurance License
Languages
German
Native or Bilingual
Serbian
Native or Bilingual
Timeline
Banking Center Manager II – Officer
Great Southern Bank
02.2016 - Current
Financial Center Manager - DeNovo
Fifth Third Bank
08.2012 - 02.2016
Bachelor of Science - Criminology and Criminal Justice
University of Missouri
OTHER EXPERIENCE
- Lead CRS
- Fifth Third Bank
- August 2012 – March 2013
- Teller 3, Financial Center Representative
- 1st Financial Federal Credit Union
- May 2009 – August 2012
- Teller, Assistant Auditor, Processing Clerk
- US Bank
- June 2005 – January 2009
LEADERSHIP
- Community Matters Team – Great Southern Bank- team of 8 committee members making decisions on how to best assist community partners in meeting the needs of our communities in the Saint Louis region.
- Ubuntu Committee Member – International Institute of STL annual gala planning and fundraising.
- Action STL – rebuilding volunteer – help rebuild, organize and deliver food and essential goods to tornado victims.
- IISTL – volunteer and financial education champion.