Lekecia Smith Assaly
Nepean,ON
Summary
Proficient in controlling shrinkage, overseeing inventory and leading financial operations for Telecommunications companies. Skilled Store Manager bringing creative approaches to meeting customer needs and business targets. Dedicated to keeping business operations sustainable and agile in dynamic markets. Results-driven retail management professional determined to exceed company sales goals. Successful at leveraging financial and marketing education to make smart purchasing and merchandising decisions. Forward-thinking in addressing and resolving concerns, optimizing policies and engaging with customers to promote loyalty and drive sales. Determined and responsible Store manager with more than 7 years of success boosting efficiency and streamlining procedures for multiple business groups. Focused on smoothly overseeing financial, personnel and operational facets. Effectively balance targets with resources and optimize long-term success. High-performing Store manager familiar with managing range of personalities to effectively build consensus and achieve operational targets. Experienced with stand-alone stores as well as mall environments. Revitalizes operations and adapts to changing market conditions.
Overview
6
6
years of professional experience
Work History
Manager
Loblaws Companies
Barrhaven, ON
02.2023 - Current
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Maximized performance by monitoring daily activities and mentoring team members.
- Cross-trained existing employees to maximize team agility and performance.
- Controlled costs to keep business operating within budget and increase profits.
- Developed a strong company culture focused on employee engagement, collaboration, and continuous learning opportunities.
- Achieved departmental goals by developing and executing strategic plans and performance metrics.
- Managed budgets effectively, ensuring optimal financial performance while investing in necessary resources for business growth.
- Supervised various locations, enforcing high-quality standards of operation.
- Boosted employee morale by creating a positive work environment that encouraged teamwork, collaboration, and professional growth opportunities.
Regional Manager
Cherry Hills Program
07.2021 - 01.2023
- Monitored customer buying trends, market conditions and competitor actions to adjust strategies and achieve sales goals.
- Leveraged profit opportunities by recruiting top talent and managing brand image to exceed plan performance.
- Established and maintained operational standards for 7 locations.
- Supervised staff to optimize brand expansion initiatives and productivity.
- Launched over 3 new locations through effective management of property acquisitions and construction and financial planning.
- Assessed each location's individual and team performances, analyzing data trends to determine best methods to improve sales results.
- Managed P&L to decrease discrepancies and retain timely and under-budget project completion.
- Worked diligently to resolve unique and recurring complaints, promoting loyalty and enhancing operations.
Store Manager
Starbucks Canada
Nepean, ON
07.2019 - 08.2021
- Completed weekly profit and loss performance reports.
- Set, enforced and optimized internal policies to maintain efficiency and responsiveness to demands.
- Delivered positive results by controlling monthly operations budget and limiting financial discrepancies.
- Established and administered annual budget with effective controls to prevent overages, minimize burn rate and support sustainability objectives.
- Managed vendor selection and relations to guarantee best pricing and on-time deliveries.
- Oversaw receiving and display of incoming products, meeting planned promotions and seasonal rotation for sales events.
- Promoted team collaboration, performance and efficiency by fostering healthy environments focused on mutual success
- Coached sales associates in product specifications, sales incentives and selling techniques, significantly increasing customer satisfaction ratings
- Reviewed and monitored scheduling, purchases and other expenses to maintain quarterly budget
- Devised, deployed and monitored processes to boost long-term business success and increase profit levels
- Completed all point of sale opening and closing procedures, including counting contents of cash register
- Managed inventory control, cash control and store opening and closing procedures
- Scheduled and led weekly store meetings for all employees to discuss sales promotions and new inventory while providing platform for all to voice concerns
- Developed new store location from ground up by hiring and training efficient team
- Applied performance data to evaluate and improve operations, target current business conditions and forecast needs
- Set effective store schedules based on forecasted customer levels, individual employee knowledge and service requirements
- Delivered positive results by controlling monthly operations budget and limiting financial discrepancies
- Maintained strong knowledge in handling of perishable products in dairy, meat and produce departments
- Upheld and communicated store programs and standards to employees for optimal quality, freshness, safety and cleanliness
Education
Associate of Science - Business Administration
Indian River State College
Fort Pierce, FL2014
Skills
- Staff training and development
- Goal-oriented
- Inventory management
- Team leadership and coaching
- Mentoring and coaching
- Customer relations
- Detail-oriented
- Merchandising expertise
- Canadian laws and regulatory compliance
- Customer service
- Excellent customer service skills
- Operations
- Order management
- Accurate money handling
- Goals and performance
- Policy Development and Enforcement
- Customer Service Management
- Mathematical Calculation and Reasoning
- Recruitment and Hiring
- Problem Anticipation and Resolution
- Assignment Delegation
- Training Management
- Team Leadership
- Decision Making
- Finance and Accounting Oversight
- Records Organization and Management
- Administrative Management
- Focus and Follow-Through
- Verbal and Written Communication
- Goal Setting
- Performance Assessment
- Sales Tracking
- Cost Reduction
Timeline
Manager
Loblaws Companies
02.2023 - Current
Regional Manager
Cherry Hills Program
07.2021 - 01.2023
Store Manager
Starbucks Canada
07.2019 - 08.2021
Associate of Science - Business Administration
Indian River State College