Lekeira Williams
Dallas
Summary
Professional with strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Student Success Coach
City Year
07.2024 - Current
- Connecting with students with appropriate resources, including tutoring services, social justice networking and mental health counseling
- Improved student success rates by implementing personalized coaching and setting personalized academic and personal goals
- Developed strong rapport with students by actively listening to their concerns and needs while fostering a supportive learning environment
- Managed classroom behavior effectively by establishing clear expectations, modeling appropriate conduct, and consistently enforcing established rules and consequences
- Maintained accurate records of student progress, attendance, and behavior to facilitate ongoing communication with parents about their child's educational journey
- Administered patient follow-up, data collection, clinical monitoring and coordination with primary mental health care providers.
Recreation Attendant
Hilton Anatole
06.2018 - Current
- Educated guests on proper use of equipment to minimize injuries and ensure a safe experience.
- Enhanced guest satisfaction by providing exceptional customer service and promptly addressing inquiries.
- Confirmed appointments, communicated with clients, and updated client records.
- Built rapport with customers by demonstrating understanding of their situation while seeking fair resolutions.
Teacher's Aide
Harmony School of Innovation
02.2024 - 05.2024
- Partnered with teacher to plan and implement lessons following school's curriculum, goals, and objectives.
- Supported classroom activities, tutoring, and reviewing work.
- Handled class records for attendance, assignment grades and course participation scores.
Academic Coach
Kids- U
04.2022 - 08.2023
- Participated in professional development opportunities to stay current on best practices in education and coaching
- Enhanced parental involvement in their child's education by conducting informative workshops about effective home-learning strategies
- Implemented data-driven interventions based on analysis of student performance metrics to drive improvement efforts
- Provided guidance on study habits, time management, and organizational skills to promote long-term academic achievement
Education
Bachelor of Science - Psychology, Sociology
University of North Texas At Dallas
Dallas, TX12.2023
Minor - Sociology
University of North Texas At Dallas
Dallas, TX12-2023
Skills
- Career counseling
- Creativity and innovation
- Networking and relationship building
- Online learning
- Conflict management education
- Curriculum design
- Payment arrangement
- Account management
- Reliability and punctuality
- Data entry
Certification
- Mental Health First Aide Certified - [June 2023]
- Minor in Sociology
- Alternative Dispute Resolution Certification - [December 2023]
Affiliations
- AmeriCorps
- City Year - Dallas
Timeline
Student Success Coach
City Year
07.2024 - Current
Teacher's Aide
Harmony School of Innovation
02.2024 - 05.2024
Academic Coach
Kids- U
04.2022 - 08.2023
Recreation Attendant
Hilton Anatole
06.2018 - Current
Bachelor of Science - Psychology, Sociology
University of North Texas At Dallas
Minor - Sociology
University of North Texas At Dallas
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