Lekeisha Hash
Roanoke,VA
Summary
Healthcare Operations and Patient Access Professional with 20+ years of experience supporting hospital-based care delivery, patient coordination, and administrative workflow management. Experienced in Epic EMR, insurance verification, eligibility review, and cross-functional collaboration. Known for resolving complex patient issues, ensuring regulatory compliance, and improving operational efficiency. Seeking a remote healthcare operations or care coordination role with comparable salary and responsibility.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Office Assistant / Collection Specialist
SJ Conner and Sons Inc
03.2022 - 10.2025
- Managed high-volume account portfolios, overseeing billing follow-up, payment resolution, and account reconciliation.
- Communicated with clients to resolve outstanding balances while maintaining professionalism and compliance standards.
- Maintained confidentiality of sensitive financial and client information.
Patient Access Specialist
Ensemble Health Partners
Roanoke, VA
10.2024 - 01.2025
- Assisted patients with appointment scheduling, registration, and insurance verification to ensure seamless access to care.
- Entered patient information accurately into electronic health records and maintained compliance with privacy regulations.
- Supported front-office operations, improving workflow efficiency in a fast-paced environment.
Skills
- Secure Virtual Communication Tools
- Electronic Scheduling Systems
- Account Tracking & Reporting
- Epic EMR/ Insurance Verification Platforms
- HIPAA-Compliant Documentation
- Microsoft Office
Certification
- CRCR, HFMA, 2025
- Med Tech
Timeline
Patient Access Specialist
Ensemble Health Partners
10.2024 - 01.2025
Office Assistant / Collection Specialist
SJ Conner and Sons Inc
03.2022 - 10.2025