LEKEITA GOLDEN
Galesburg,IL
Summary
Dedicated worker with excellent communication, time management and computer skills. Aiming to leverage my abilities to successfully fill the vacancy at your company. Frequently praised as hardworking by my peers, I can be relied upon to help your company achieve its goals.
As customer service professional, brings valuable experience in addressing and resolving customer issues effectively. Known for strong focus on team collaboration and achieving positive outcomes. Reliable and adaptable with excellent communication and problem-solving skills.
Overview
15
15
years of professional experience
Work History
Package Technician
Thrushwood Farms
Galesburg, IL
09.2025 - Current
- Operated and maintained agricultural machinery for optimal performance and safety.
- Executed routine equipment inspections to ensure compliance with operational standards.
- Assisted in training new technicians on best practices and safety protocols.
- Collaborated with team members to enhance workflow efficiency during peak production periods.
- Maintained a safe work environment by strictly adhering to established safety protocols and guidelines.
Customer Service Representative
Arise
Galesburg, IL
05.2015 - 09.2025
- Addressed customers courteously using suitable methods and problem-solving skills.
- Investigated and researched issues to determine root causes and appropriate resolution methods.
- Updated and maintained database with accurate customer information and timely data entry.
- Assisted with mentoring new employees during and after training.
- Maintained logs and documentation to detail key information regarding incoming and outgoing calls.
- Navigated multiple computer systems and applications and utilized search tools to find information.
Production Worker
Smithfield Foods
Monmouth, IL
09.2010 - 11.2018
- Packaged, labeled and sorted products to prepare items for delivery.
- Removed hazards and obstacles from work spaces to prevent accidents.
- Stored products and materials in correct locations to reduce item losses.
Education
Certificate In Medical Assistant -
The College Of Office Technology
Chicago, IL08-2001
Skills
- Excellent Customer Service Skills
- Great telephone and Interpersonal skills
- Ability to perform multiple tasks in a fast-paced environment
- Multitasking and organization
- Works Well Under Pressure
- Customer service
- Attention to detail
Timeline
Package Technician
Thrushwood Farms
09.2025 - Current
Customer Service Representative
Arise
05.2015 - 09.2025
Production Worker
Smithfield Foods
09.2010 - 11.2018
Certificate In Medical Assistant -
The College Of Office Technology