LE'KELL ANDERSON
Cary,NC
Summary
Proactive and goal-oriented team Leader experienced in directing activities of workgroups. Develops strategies, provides training, sets goals, and obtains team feedback. Excellent time management and problem-solving skills. Known for reliability and adaptability, with swift capacity to learn and apply new skills. Committed to leveraging these qualities to drive team success and contribute to organizational growth.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Team Lead Referral Processor
Acentra
07.2023 - Current
- Evaluated employee skills and knowledge regularly, training, and mentoring individuals with lagging skills.
- Trained new team members by relaying information on company procedures and safety requirements.
- Worked different stations to provide optimal coverage and meet production goals.
- Gathered, organized and input information into digital database.
- Created and managed project plans, timelines and budgets.
- Received and reviewed incoming documents and materials.
- Assembled products according to changing daily work orders and specific customer needs.
Server
HMS Host International
08.2016 - Current
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs
- Contributed to friendly and professional dining environment by communicating politely and effectively with guests to assess and meet needs
- Kept updated knowledge of menu and promotions, recommending specific items according to preferences and food allergies
- Used communication and problem-solving skills to resolve customer complaints and promote long-term loyalty
- Achieved monthly sales goals by using successful strategies to promote specials, desserts and alcoholic beverages.
Remote Customer Service Professional
Blue Cross Blue Shield
12.2020 - 09.2022
- Documented customer correspondence in CRM to track requests, problems and solutions.
- Informed customers about billing procedures, processed payments and provided payment option setup assistance.
- Detailed program operations and participant activities with comprehensive recordkeeping
- Prepared reports and updated required documentation
- Remote, Handling customer service inquiries and problems via the telephone.
- Reviewed account and service histories to identify trends and resolve issues.
Intake Specialist
TrialCard
08.2020 - 03.2022
- Completed intake assessment forms and filed clients' charts., Follows through on complaints until resolved or reports to management as needed
- Ensures effective customer relations by responding accurately, timely and courteously to telephone, written, web, or walk-in inquiries
- Accurately documents inquiries
- Provides feedback to management regarding customer problems, questions and needs
- Maintains accurate records on complaints and/or other customer comments, and makes recommendations for changes to management Research and respond to written inquiries, identify incorrectly processed claims, and complete the adjustment and/or reprocessing action according to department guidelines
- This may include initiating, documenting, and processing the request to completion
- Server
Guest Service Associate
European Wax Center
04.2013 - 09.2016
- Greeted visitors and customers upon arrival, offered assistance and answered questions to build rapport and retention
- Ran reports detailing daily actions, including guest numbers, accounting expenses and income and room service usage
- Oversaw fast-paced front desk operations and guests' needs at busy facility
- Collaborated with team members to handle guest requirements from check-in through check-out
- Set up appointments with potential and current customers to promote new products and services
- Networked at events and by phone to expand business profits and revenues
- Sanitized, restocked and organized exam rooms and medical equipment
- Restocked supplies in front office and in patient exam rooms to stay in line with expected patient levels
- Reviewed physician's calendar and scheduled patient appointments by telephone and in-person.
Call Center Customer Service Representative
Freedom Solar LLC
02.2015 - 01.2016
- Documented and detailed calls and complaints using call center's CRM database
- Described product highlights and benefits to help guide purchasing decisions
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences
- Answered up to 100 incoming calls in busy, fast-paced global call center
- Collaborated with internal partners and customers to determine user needs and deliver technical protocols to correct
- Reached out to customers after completed sales to evaluate satisfaction and determine immediate service requirements.
Assistant Store Manager
Dollar Tree Stores
06.2011 - 04.2014
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities
- Verified inventory counts remained within monthly tolerance levels and compiled financial data in compliance with budget
- Coached sales associates in product specifications, sales incentives and selling techniques, significantly increasing customer satisfaction ratings
- Provided weekly work schedules to employees to accommodate business demands and vacation requests
- Processed payments for credit and debit cards and returned proper change for cash transactions.
Education
Some College (No Degree) - Accounting And Finance
Wake Technical Community College
High School Diploma -
Panther Creek High School
06.2011
Skills
- Regulatory Compliance
- Schedule Management
- Case Management
- Spreadsheets(Excel)
- Patient Information Collection
- Critical thinking skills
- Microsoft Office
- Reading comprehension
- Computer proficiency
- Organization and Time management
- Compassionate communication
Certification
- Payroll Training - 3 years
Timeline
Team Lead Referral Processor
Acentra
07.2023 - Current
Remote Customer Service Professional
Blue Cross Blue Shield
12.2020 - 09.2022
Intake Specialist
TrialCard
08.2020 - 03.2022
Server
HMS Host International
08.2016 - Current
Call Center Customer Service Representative
Freedom Solar LLC
02.2015 - 01.2016
Guest Service Associate
European Wax Center
04.2013 - 09.2016
Assistant Store Manager
Dollar Tree Stores
06.2011 - 04.2014
Some College (No Degree) - Accounting And Finance
Wake Technical Community College
High School Diploma -
Panther Creek High School
- Payroll Training - 3 years
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