Lekem McGee
Mesa,AZ
Summary
Leader of fast-paced environment, rapid-growth firms with experience in L&D and people management, project management (Agile/Scrum). Powerful public speaker with the ability to communicate complex ideas in an action oriented and easily understood manner to any audience. All of this experience has been applied to work done both in the USA and internationally including Europe and multiple countries in North America.
Overview
12
12
years of professional experience
Work History
Senior Trainer
DoorDash
10.2020 - 02.2025
- Constantly updating and improving on new hire and refresher trainings using LMS tools for multiple lines of business
- Proactively identifies gaps in training within Support Ops and institutes targeted interventions to drive increased efficiency and quality
- Developed on-going education initiatives which directly impact business-driving metrics such as customer satisfaction and retention
- Cross-skilled teams to better enable Support Operations leaders to flex teams to handle spikes in demand or special projects
- Leveraged knowledge of processes across the Support Ops org to suggest improvements to processes and help managers implement them
- Developed training workshops to increase efficacy of L&D team as a whole through leadership skills, adult learning theory, and more
- Developed deep expertise in how DoorDash's processes, systems, and resources work
- Work in lock-step with instructional designers and other trainers to divide and conquer work
VIP Support Specialist
DoorDash
09.2019 - 10.2020
- Handle all inbound issue resolution for DoorDash's partner merchants, customers and dashers worldwide while maintaining an outstanding experience in every interaction
- Address time-sensitive issues, such as payments, account questions, driver issues, or troubleshooting by email, phone or social media with professionalism in a timely manner
- Developed a deep expertise in how DoorDash's processes, systems, and resources work, and how to use them to drive positive outcomes
Sales and Marketing Manager
Frontier Communications
08.2016 - 04.2019
- Met monthly sales quotas on a consistent basis
- Managed 6 outside sales associates on strategies to cross-sell and up-sell services to existing customer base
- Prepared and compiled sales proposal documents on a regular basis for sales associates
- Sold and serviced data and voice services to small and medium-sized businesses
- Generated sales revenue via telemarketing lead groups and cold calling
Sales Lead
Bestbuy
04.2014 - 07.2016
- Assigned employees to specific duties to meet the needs of the store
- Counted cash drawers and made bank deposits
- Instructed staff on appropriately handling difficult and complicated sales
- Examined the merchandise to verify that it was correctly priced and displayed
- Managed wide variety of customer service and administrative tasks to resolve customer issues quickly and efficiently
- Produced monthly sales and performance reports, supporting operational planning and strategic decision making
Optician/Receptionist
Shopko Optical
04.2013 - 09.2015
- Booked, managed, and confirmed clients appointments for clinical procedures
- Performed initial pre-screening test, assisted with frame and lens selection that best suited patients' lifestyle and prescription needs
- Assisted patients with contact lens insertion and removal
- Prepared work order for Shopko's optical laboratory
- Dispensed frames, verified prescriptions using automatic lensometer
- Helped clients select frames meeting individual needs, altering facial styles and appropriate for eye measurements and optical prescriptions
- Conducted special tests such as field of vision assessment, OCTs and pachymetry
Education
AS - Biomedical Sciences
Northcentral Technical College
Wausau, WI05.2019
Skills
- Leadership
- Customer relations
- Instructional design
- Curriculum Development
- Customer service
- Sales
- Motivator
Timeline
Senior Trainer
DoorDash
10.2020 - 02.2025
VIP Support Specialist
DoorDash
09.2019 - 10.2020
Sales and Marketing Manager
Frontier Communications
08.2016 - 04.2019
Sales Lead
Bestbuy
04.2014 - 07.2016
Optician/Receptionist
Shopko Optical
04.2013 - 09.2015
AS - Biomedical Sciences
Northcentral Technical College
Similar Profiles
Stephen RiddleStephen Riddle
Driver at DoordashDriver at Doordash
Reed BarnardReed Barnard
DoorDash Driver at DoorDashDoorDash Driver at DoorDash
Dixit PatelDixit Patel
Delivery Driver at DoorDashDelivery Driver at DoorDash
PATRICIA LAMBDINPATRICIA LAMBDIN
Staff Accountant/Treasury Analyst at MEADOWBROOK INSURANCE INC.Staff Accountant/Treasury Analyst at MEADOWBROOK INSURANCE INC.
Terri HuishTerri Huish
4th Grade Teacher at Mesa Public Schools4th Grade Teacher at Mesa Public Schools