Lekem McGee

• Built and improved new hire and refresher trainings using LMS tools across Consumer, Dasher, Fraud, and Trust & Safety, training over 200+ across multiple teams
• Spotted training gaps in Support Ops and rolled out solutions that boosted team efficiency and quality by 15%
• Created ongoing training that directly supported customer satisfaction, retention, and key business metrics
• Helped cross-skill 4+ teams so leaders could flex support across projects and sudden demand spikes
• Partnered with managers to recommend process changes and help implement them on the floor
• Co-led L&D workshops focused on leadership, coaching, and real-world application of adult learning theory
• Trained over 200+ agents on fraud prevention, trust & safety investigations, and navigating sensitive customer issues
• Worked side-by-side with instructional designers and trainers to divide work and launch fast

• Hit monthly sales targets consistently while leading a team of 11 outside reps
• Coached reps on cross-selling and upselling strategies to grow existing customer accounts
• Created sales proposals and pitch materials to support field outreach and team success
• Closed deals with small and mid-sized businesses across voice and data service offerings
• Drove revenue through a mix of cold calling, lead groups, and relationship-building

• Assigned daily tasks to 7+ associates and floor duties to keep store operations running smoothly
• Handled cash drawer audits and prepared daily deposits with accuracy
• Coached 12+ team members on handling high-pressure sales and complex customer needs
• Ensured merchandise was correctly priced, displayed, and aligned with store standards across 3+ departments
• Resolved customer issues quickly while balancing service and policy expectations
• Created monthly sales and performance reports to support planning and team goals

• Scheduled and managed 30-40 daily appointments for clinical eye exams and procedures
• Performed vision screenings and pre-testing; assisted with 100+ contact lens fittings
• Helped patients choose frames based on lifestyle, prescription, and facial fit
• Prepared and submitted weekly lab work orders; verified lens accuracy using lensometer
• Conducted special diagnostic tests including OCT, field of vision, and pachymetry to support optometrist evaluations

Recruited NCAA Division I Basketball Student-Athlete. Withdrew early to support a family medical emergency.