Le'Kensha Allen
Charlotte,NC
There is a powerful driving force inside every human being that, once unleashed, can make any vision, dream, or desire a reality.
Tony Robbins
Summary
Energetic Banker with top-notch relationship-building, sales and money-handling abilities. Multitasks smoothly to handle customer and bank staff needs. Reliable in maintaining accurate drawer and preventing fraudulent transactions.
Overview
4
4
years of professional experience
Work History
Lieutenant
Army National Guard NC
03.2020 - Current
- Advise, consult, and support superiors, junior officers and enlisted personnel, providing expertise and insights on military operations, strategy, and policy.
- Ensure over 40 personnel adhere to regulations and policies, addressing misconduct or performance issues, and promoting culture of professionalism and accountability.
- Oversee training programs, providing instruction and guidance, and ensuring that personnel are prepared for their roles and responsibilities.
Phone Banker
Wells Fargo
07.2022 - 01.2024
- Improved efficiency by assisting with the implementation of new processes that streamlined workflows within the phone banking team.
- Achieved and exceeded consistent performance metrics above 33%, with a focus on customer service, sales, and adherence to company policies and procedures.
- Contributed to a culture of continuous improvement by regularly providing feedback and suggestions for enhancing phone banking processes and customer interactions.
- Supported team members by sharing best practices, contributing to a positive work environment, and collaborating on solutions for complex client situations.
Lead Teller
Wells Fargo
05.2021 - 07.2022
- Decreased branch audit percentage by 6% from managing cash inventory, ensuring accurate balancing of the vault and individual teller drawers daily.
- Prevented losses by identifying suspicious activities and escalating concerns according to bank policies and procedures.
- Supported branch management in conducting audits, demonstrating attention to detail while verifying transactional records for accuracy.
- Mentored junior tellers, fostering professional growth and improved performance within the team.
Research and Development Project Intern
Rocket Mortgage
04.2021 - 08.2021
- Conducted statistical analyses on gathered data sets, revealing key trends and patterns relevant to project goals.
- Applied critical thinking skills to troubleshoot technical issues, resulting in improved system performance.
- Supported 5 development of project proposals by conducting background research and identifying potential areas for innovation.
- Identified areas for improvement in existing workflows, implementing changes that increased productivity without sacrificing quality or accuracy of results.
Education
Bachelor of Science - Finance
05.2021
- Dean's List Fall/Spring 2017-2021
- Honoree of Earl's G. Grave School of Business
- Bank of America Scholarship Recipient
- Magna Cum Laude Graduate: 3.7 GPA
- Elected to President for The National Honor Society of Collegiate Scholars in 2019
- Finance Club Member
Skills
- Conflict de-escalation
- Compliance, banking laws, and regulations
- Relationship building and management
- Customer Service
- Analytical Thinking
- Training and Development
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Work Preference
Work Type
Full TimeWork Location
RemoteHybridImportant To Me
Work-life balanceCareer advancementCompany CulturePersonal development programsWork from home optionTimeline
Phone Banker - Wells Fargo
07.2022 - 01.2024
Lead Teller - Wells Fargo
05.2021 - 07.2022
Research and Development Project Intern - Rocket Mortgage
04.2021 - 08.2021
Lieutenant - Army National Guard NC
03.2020 - Current
Morgan State University - Bachelor of Science, Finance
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