Lekesha Phillips
El Paso,TX
Summary
Highly-qualified Housekeeping Supervisor offering Number years of hospitality experience. Hands-on manager and team leader dedicated to providing high-quality, efficient housekeeping operations in support of all guest needs. Innovative Job Title with proven record of success in managing large teams of personnel. Promotes high standards of cleanliness and safety. Highly organized and attentive to detail with strong organizational and time management skills. Knowledgeable housekeeping management professional familiar with hotel operations, cleaning procedures and health and safety regulations. Confident leader experienced in janitorial work. Motivates, trains and manages team to meet expectations every day. Knowledgeable about chemical handling, safety and cleaning procedures. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level Job Title position. Ready to help team achieve company goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Head Housekeeping Supervisor
Teya Enterprises
08.2020 - 01.2023
- Developed and implemented staff recognition programs to motivate and reward employees.
- Trained and mentored all new personnel to maximize quality of service and performance.
- Disposed of trash and recyclables each day to avoid waste buildup.
- Investigated guest complaints and resolved issues to increase customer satisfaction and establish trust.
- Communicated repair needs to maintenance staff.
- Monitored priorities and liaised between maintenance team and management, delegating tasks to complete on time.
- Evaluated employee performance and developed improvement plans.
- Completed schedules, shift reports, and other business documentation.
- Conducted regular audits of public spaces and staff work areas to maximize quality control.
- Restocked room supplies such as facial tissues for personal touch with every job.
- Monitored staff performance and provided feedback to drive productivity.
- Selected most suitable cleaning materials for different types of linens, furniture, flooring and surfaces.
- Implemented daily, weekly and monthly cleaning routines for staff to follow.
- Supervised team of housekeeping and janitorial workers to meet highest quality of cleanliness and safety standards.
- Increased employee performance through effective supervision and training.
- Drove continuous commitment to product quality and safety, reducing downtime and overtime with effective budgeting and assignation of talents as well as resources.
- Scheduled and prioritized tasks to staff, overseeing work completion.
- Trained and mentored new staff on cleaning and safety protocols.
- Addressed customer feedback and complaints to maximize satisfaction.
- Assigned housekeeping staff to specific shifts and room blocks based on abilities and daily requirements.
- Conducted regular room inspections to verify compliance with housekeeping standards.
- Collaborated with management to develop long-term strategies for housekeeping and janitorial department.
- Prepared and submitted reports to demonstrate staff productivity and areas of improvement.
- Established and enforced safety protocols and guidelines for staff.
- Adhered to safety protocols by enforcing proper equipment usage.
- Developed and implemented detailed housekeeping standards to promote cleanliness standards for guest rooms and common areas.
Housekeeping Team Leader
Del Sol Medical Center
08.2017 - 01.2023
- Scrubbed floors with special cleaners and equipment to achieve deep clean.
- Emptied waste paper and other trash from premises and moved to appropriate receptacles.
- Trained and mentored all new personnel to maximize quality of service and performance.
- Completed schedules, shift reports, and other business documentation.
- Maintained spaces with routine upkeep and basic repairs, coordinating with management on more advanced needs.
- Communicated repair needs to maintenance staff.
- Managed staff of Number housekeepers.
- Swept high ceilings, tight spaces and around furniture to remove built up dust and cobwebs.
- Returned emptied garbage receptacles to proper locations.
- Assigned housekeeping staff to specific shifts and room blocks based on abilities and daily requirements.
- Restocked towels and amenities in bathrooms, bedrooms and kitchen spaces.
- Sorted, laundered and put away various laundry items.
- Rotated linens in storerooms and replenished when supplies ran low.
- Hang, cleaned and rehung draperies to maintain freshness.
- Utilized chemicals and cleaning equipment in accordance with safety protocols and proper operating standards.
- Eliminated germs and minimized infection risk with expert bathroom and kitchen cleanings.
- Managed team productivity and workflow to exceed quality standards.
- Polished fixtures to achieve professional shine and appearance.
- Restocked cleaning storage cabinets, carts and baskets for easy use.
- Collected trash and moved garbage cans from kitchen areas to pick-up stations.
- Promoted safety by demonstrating proper operation and training staff on power equipment tools.
Assistant Housekeeping Supervisor
Hilton Garden Inn Hotel
08.2013 - 02.2016
- Developed and implemented detailed housekeeping standards to promote cleanliness standards for guest rooms and common areas.
- Resealed floors with wax and kitchen counters with correct applications to minimize staining and damage.
- Restocked towels and amenities in bathrooms, bedrooms and kitchen spaces.
- Collected trash and moved garbage cans from kitchen areas to pick-up stations.
- Changed bed linens and collected soiled linens for cleaning.
- Restocked room supplies such as facial tissues for personal touch with every job.
- Washed and put away kitchen dishes, utensils and glassware.
- Trained and mentored all new personnel to maximize quality of service and performance.
- Evaluated employee performance and developed improvement plans.
- Investigated guest complaints and resolved issues to increase customer satisfaction and establish trust.
- Assigned housekeeping staff to specific shifts and room blocks based on abilities and daily requirements.
- Hang, cleaned and rehung draperies to maintain freshness.
- Emptied waste paper and other trash from premises and moved to appropriate receptacles.
- Conducted regular room inspections to verify compliance with housekeeping standards.
- Worked with front desk to respond promptly to all guest requests.
- Disposed of trash and recyclables each day to avoid waste buildup.
- Completed schedules, shift reports, and other business documentation.
- Placed orders for housekeeping supplies and guest toiletries.
- Polished fixtures to achieve professional shine and appearance.
- Communicated repair needs to maintenance staff.
- Removed bed sheets and towels from rooms and pre-treated stains to maintain and restore linen condition.
- Scrubbed floors with special cleaners and equipment to achieve deep clean.
- Swept high ceilings, tight spaces and around furniture to remove built up dust and cobwebs.
- Increased employee performance through effective supervision and training.
- Sorted, laundered and put away various laundry items.
- Eliminated germs and minimized infection risk with expert bathroom and kitchen cleanings.
- Managed laundry sorting, washing, drying, and ironing.
- Handled requests for extra linens, toiletries and other supplies.
- Returned emptied garbage receptacles to proper locations.
- Maintained spaces with routine upkeep and basic repairs, coordinating with management on more advanced needs.
- Completed special housekeeping actions such as turning mattresses on set schedule.
- Restocked cleaning storage cabinets, carts and baskets for easy use.
- Rotated linens in storerooms and replenished when supplies ran low.
- Adhered to safety protocols by enforcing proper equipment usage.
Education
License Cosmetologist - Cosmetology
Tri State Cosmetology
El Paso, TX03.2017
High-school Diploma -
Havana Northside Highschool
Havana, FL05.1997
Skills
- Improvement Plans
- Facility Operations
- Equipment Effectiveness
- Daily Workflows
- Washing Windows
- Employee Evaluation
- Polishing Surfaces
- Enforcing Safety Protocols
- Stocking Bathrooms
- Budget Tracking
- Daily Progress Reports
- Daily Facility Operations
- General Housekeeping
- Customer Relationship Management
- Chemical Cleaners
- Staff Maintenance
- Proper Equipment Usage
- Guest Relations
- Staff Training
- Housekeeping Support
- Dusting Furniture
- Employee Performance Reviews
- Task Prioritization
- Team Performance Management
- Vacuuming and Sweeping
- Service Quality
- Supply Replenishment
- Regulatory Compliance
- Customer Service
- Housekeeping Requirements
- Cleaning and Sanitation
- Linens and Toiletries
- Document Control
- Rewards Programs
- Quality Assurance and Control
- New Program Implementation
- Cleaning Bathrooms
- Improving Employee Engagement
- Health and Safety Compliance
- Quality Improvement
- Room Turnover
- Care of Fine Art
- Performance Evaluations
- Supply Inventory Management
- Maintain Records
- Special Requests
- Room Occupancy Maintenance
- Quality Assessments
- Unit Staffing
- Corrective Actions
- Hazardous Chemicals
- Ventilation Systems
- Team Guidance and Motivation
- Administrative Oversight
- Disciplinary Action
- Motivate Staff
- Desktop Computers
- Increasing Engagement
- Job Assignments
- Resolve Complaints
- Organize Work Schedules
- Carpet Cleaning
- Production Goals
- Industrial Vacuum Cleaners
- Inspect Work
- Trash Collection
- Patron Satisfaction
- Mentoring
Accomplishments
- Supervised team of Number staff members.
- Achieved Result by completing Task with accuracy and efficiency.
- Osha Certified in Healthcare Housekeeping Safety
- 2 years work experience as Housekeeping Supervisor at William Beaumont Army Medical Center
- Recieved the Humanitarian Award from Del Sol Medical Center , also first to do so in housekeeping.
- Received the. From Del Sol Medical Center
- Received the TEAM AWARD for my TEAM Leadership for outstanding services and communications during mass shooting events in El Paso. When patients arrived I had the rooms ready immediately upon arrival.
Certification
- Certified Healthcare housekeeping Safety OshAcademy - 2023
- Licens Cosmetologist - 2016
- Housekeeping Supervisor, Teya Enterprises - 2020
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Head Housekeeping Supervisor
Teya Enterprises
08.2020 - 01.2023
Housekeeping Team Leader
Del Sol Medical Center
08.2017 - 01.2023
Assistant Housekeeping Supervisor
Hilton Garden Inn Hotel
08.2013 - 02.2016
License Cosmetologist - Cosmetology
Tri State Cosmetology
High-school Diploma -
Havana Northside Highschool
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