LEKESHIA DIAZ

• Work closely with hotel Group sales team

- Update group pickup

- Run group actuals

- Building group blocks and managing group inventory

- Create master accounts for group billing

-Manage rooming list through group housing platforms(Onpeak, rooming list, eventpipe, passkey)

- Run audit reports for citywide groups

• Manage rate parity issues through fornova
• Monitor OTA/ wholesale extranet's

- reconciliations

- guest relations

- over seeing and updating hotel detail

• Upload FIT contracted rates through RNI
• Provide stopsales/ close outs to B2B clients
• Book Transient reservations through ONQpm system

• Coordinated reservations using property management systems to ensure efficient booking processes.
• Assisted guests with inquiries, providing detailed information on accommodations and services.
• Managed cancellation and modification requests, ensuring customer satisfaction and accurate record-keeping.
• Collaborated with hotel staff to resolve guest issues promptly and maintain service quality.
• Provided customers with information about availability and pricing.
• Resolved various issues and discrepancies for customers.

• Assist Revenue Manager with pricing strategies and inventory restrictions.
• Assist Revenue Manager with tracking of daily inventory movement to effectively maximize rental availability and profitability.
• Conduct daily rate shops of defined competitive set and audits to ensure rate parity via all channels of distribution.
• View all internet meta sites from the consumer perspective to assure implemented rate strategies are displaying correctly.
• Load and update rental rates in Synxis, Resort Solutions, and IRE.
• Conduct daily audits to ensure rates, inventory, and availability is displaying correctly in synxis through all rate plans that are connected through channel connect.
• Generate reports as determined by Revenue Manager to determine effective inventory restrictions and pricing strategies.
• Communicate with marketing team to pre plan and setup quarterly Promotions.
• Assist groups sales with rental group rates and availability.
• Communicate with Partners and Distribution team with wholesale contracted rates, seasonal promotional offers, close out dates, and block out dates.

• Manage day to day emails.
• Process daily all Disney emails relating to packages Manage Disney customer service issues in both in-house and support to CRC.
• Facilitate booking process for Disney tickets via b2b tickets store, Cirque du Soleil via Cirque Connect, Discovery Cove via EZ Ticket and Blue Man Group.
• Assist with product queries and booking issues.
• Create daily reports for transfers.
• Create and check confirmations received for Disney reservations.
• Manage relocations with Disney Reservation Center and CRC, based on the agreed procedure.
• Provide Customer Service to clients and suppliers internally and externally.
• Manage, action and facilitate all stop sales and confirmations.
• Assist and process litigation reports within the agreed deadlines set by the Accounting department.
• Support operational duties relating to Activities Bank offline reservations reports and queries.

• Assist the supervisor.
• Open the line of communicate within the department.
• Offer individual training to team if needed.
• Advise in department decisions to help achieve company objectives.
• Assistance in problem resolution/team building.
• Point of contact when the team members have questions/concerns.

• Reserve owner timeshare and overnight rentals.
• Assist customer with travel inquires.
• Provide customer service.
• Updating/Verifying Customer Information.
• Verify owner timeshare deposit/banking eligibility.

• Reserve reservations through various channels:
• Wholesale Contracts
• Travel Agents
• I Hotelier
• Extranet
• Online Bookings (Expedia, Orbitz, Travelocity, etc.)
• Online Travel Agencies
• Familiar and efficient with computer systems, knowledge of seasonal rates and awareness of black-out dates.
• Confirming/Canceling reservations.
• Problem resolution- Ability to resolve concerns.
• Update all Channels of Reservations through each website.
• Process all charges based on payment terms.

• Assist as supervisor when needed.
• Reserve Reservations.
• Assist customers with travel inquires.
• Updating/Verifying Customer Information.
• Provide customer service.