Summary
Overview
Work History
Education
Skills
Professional Billiards Referee
Timeline
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Lekeshia Willis

Stone Mountain,GA

Summary

Self-directed and resourceful Chief of Staff with 15 years of experience successfully organizing, managing and delivering cross-functional projects. Influences and guides at executive-level while structuring and executing complex analyses to support strategy in fast-paced and evolving environment. Excellent influencer and relationship builder with growth mindset and strong communications skills to summarize and present various topics effectively to wide audience.

Overview

14
14
years of professional experience

Work History

Chief of Staff

UPA Atlanta
02.2020 - Current
  • Manage 10+ employees
  • Create all schedules
  • Head of HR
  • Consults with CEO to determine and prioritize business strategies.
  • Developed and executed strategic initiatives for improved company growth and long-term success.
  • Managed cross-functional teams to ensure smooth collaboration and completion of high-priority projects.
  • Optimized organizational structures, leading to increased efficiency and better resource allocation.
  • Implemented data-driven performance evaluations, leading to an improvement in employee accountability and job satisfaction.
  • Improved internal processes through thorough review, resulting in a reduction of wasted time and resources.
  • Established successful partnerships with external organizations, expanding business opportunities and resources available to the company.

Office Manager

Rx Meds Inc
01.2018 - 10.2020
  • Scheduled and coordinated meetings, appointments, and travel arrangements for Pharmacist and COO
  • Trained 4 call center reps, ensuring that they pay explicit attention to company policies, minute details, and deliver with a smile
  • Initiated and Managed Pharmacy related accounts including compliance, insurance providers, and RX wholesalers
  • Maintained utmost discretion when dealing with sensitive topics
  • Provided resources: website designer, social media manager, patient and office leads.
  • Streamlined office operations by implementing efficient filing systems and organizational strategies.
  • Enhanced team productivity by delegating tasks effectively and overseeing daily workflow.
  • Reduced costs with meticulous budget monitoring and expense tracking for essential supplies and equipment.

Pharmacy Tech

Allstate Medical
06.2010 - 01.2020
  • Answer Phones, Organize Rx, Fill Prescriptions
  • Transfer Rx, Process and Secure Customer Info, Handle Walk-Ins.
  • Improved patient satisfaction by efficiently processing prescriptions and managing inventory in a timely manner.
  • Enhanced pharmacy workflow by assisting pharmacists with medication dispensing, labeling, and packaging.
  • Reduced medication errors by diligently cross-checking medications against patients'' profiles before dispensing.

Customer Service Rep

Tmoblie
06.2013 - 05.2019
  • Handle 50+ calls daily, with duties including signing up new customers, retrieving customer data, presenting relevant product information, and cancelling services
  • Memorized entire line of company products and services, including prices and special discounts
  • Remained courteous and calm, even during moments of
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Streamlined call center processes for improved efficiency and reduced wait times.

Education

Trade school in Business Administration -

Brunswick Community College
Brunswick, GA
01.2005

High school diploma -

Martin Luther King Jr. High School
Lithonia, GA
05.2004

Skills

  • Financial analysis
  • Budget management
  • Problem solving
  • Public speaking
  • Time management
  • Knowledge management
  • Attention to detail
  • Training and development
  • Adaptability
  • Decision making
  • Delegation skills

Professional Billiards Referee

I referee professional and amatuer billiards tournamts in my free time.

Timeline

Chief of Staff

UPA Atlanta
02.2020 - Current

Office Manager

Rx Meds Inc
01.2018 - 10.2020

Customer Service Rep

Tmoblie
06.2013 - 05.2019

Pharmacy Tech

Allstate Medical
06.2010 - 01.2020

Trade school in Business Administration -

Brunswick Community College

High school diploma -

Martin Luther King Jr. High School

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Lekeshia Willis