Summary
Overview
Work History
Education
Skills
Timeline
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Lekesia Roberts

Griffin,GA

Summary

Dynamic and results-driven professional with extensive experience at McDonald's, excelling in employee training and customer service. Proven ability to lead teams effectively while ensuring compliance with safety standards. Skilled in cash handling and fostering a collaborative environment, contributing to enhanced operational efficiency and team performance.

Overview

7
7
years of professional experience

Work History

Crew Trainer

McDonald's
09.2023 - Current
  • Assisted in training new crew members on operational procedures and company policies.
  • Demonstrated safe use of tools and equipment to ensure compliance with safety standards.
  • Supported team during peak hours by efficiently managing customer service interactions.
  • Participated in inventory management tasks, ensuring accuracy in stock levels and availability.
  • Collaborated with team members to maintain cleanliness and organization of work areas.
  • Adapted quickly to changing priorities while maintaining focus on quality service delivery.
  • Engaged in ongoing learning to improve skills related to food preparation and safety protocols.
  • Contributed to a positive team environment through effective communication and teamwork practices.
  • Trained other employees in customer service, food safety, and performance requirements.
  • Taught new team members correct procedures for all areas of operations.
  • Studied crew members during work shift to provide feedback and guidance in improving performance.
  • Set positive example for team members by providing high-quality, efficient service.
  • Greeted customers with smile and provided friendly service to professionally handle every need.
  • Mentored junior employees to improve performance, food safety, and customer service.
  • Collaborated with management to identify areas of improvement and develop comprehensive training programs.
  • Conducted hands-on demonstrations and practical exercises to reinforce learning concepts.
  • Maintained current knowledge of all team position requirements.
  • Evaluated crew members'' progress and provided constructive feedback for continuous development.
  • Delivered in-depth training to workers in food preparation and customer-facing roles to promote strong team performance.
  • Supported crew members in their professional development by identifying opportunities for advancement and providing guidance on necessary steps to achieve career goals.

Food Packer

Dewafflebakkers
01.2019 - 06.2019
  • Packaged products efficiently for shipment, ensuring accuracy in order fulfillment.
  • Operated warehouse equipment, including pallet jacks and forklifts, adhering to safety protocols.
  • Inspected incoming materials for quality, coordinating with suppliers to resolve discrepancies.
  • Maintained organized workspaces, optimizing packing processes and reducing retrieval times.

Package Scanner

Hire Dynamics
08.2018 - 01.2019
  • Operated scanning equipment to verify package contents and ensure accuracy.
  • Identified discrepancies in shipments, escalating issues for resolution.
  • Maintained organized workflow, enhancing efficiency of package processing.
  • Collaborated with team members to streamline scanning procedures and improve turnaround times.
  • Served as a reliable team member, consistently arriving to work on time, prepared, and ready to contribute to daily operations and overall team success.

Education

GED -

Southern Crescent Technical College
Griffin, GA
06.1999

Skills

  • Customer service
  • Employee training
  • Cash handling
  • Team leadership

Timeline

Crew Trainer

McDonald's
09.2023 - Current

Food Packer

Dewafflebakkers
01.2019 - 06.2019

Package Scanner

Hire Dynamics
08.2018 - 01.2019

GED -

Southern Crescent Technical College

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Lekesia Roberts