Lekeyla Lane
Starkville,MS
Summary
- Provides seamless customer service to providers in fast-paced call center environments. Excellent communication, relationship-building and problem-solving abilities. Diligent, attentive and quality-driven.
Overview
4
4
years of professional experience
Work History
Customer Service Representative I
Noridian Healthcare Solutions
09.2022 - Current
- Improved customer satisfaction by providing timely and accurate information on claim status and resolution.
- Collaborated with internal departments and external vendors to achieve fast resolution of claims.
- Maintained strong knowledge of basic medical terminology to better understand services and procedures.
Insurance Agent
Asurion Insurance Services
05.2021 - 07.2022
- Built strong relationships with clients through consistent communication and excellent customer service.
- Increased client satisfaction by providing personalized insurance solutions tailored to individual needs.
- Responded to customer calls swiftly to resolve issues and answer questions.
Technical Support Representative
Continuum GBL Solutions
08.2020 - 05.2021
- Provided remote assistance to customers experiencing technical difficulties, guiding them through step-by-step resolutions with patience and professionalism.
- Boosted first-call resolution rates with efficient problem-solving skills and deep product knowledge.
- Managed challenging customer situations with diplomacy and professionalism, often turning negative experiences into positive outcomes.
Education
High School Diploma -
Choctaw County High School
Ackerman, MS05.2014
Skills
- Credentialing knowledge
- HIPAA compliance awareness
- Medicare and Medicaid knowledge
- Medical Terminology Familiarity
- Data entry proficiency
- Customer service background
Timeline
Customer Service Representative I
Noridian Healthcare Solutions
09.2022 - Current
Insurance Agent
Asurion Insurance Services
05.2021 - 07.2022
Technical Support Representative
Continuum GBL Solutions
08.2020 - 05.2021
High School Diploma -
Choctaw County High School