Le'Kieton Q. McCall
Rocky Hill,USA
Summary
Adaptable, Organized, and Dedicated administrative professional with a proven track record of providing exceptional customer service in fast-paced environments. Keen attention to detail and strong decision-making skills to manage multiple, concurrent tasks. Self-motivated work ethic to perform effectively in independent or team environments.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Administrative Assistant
Judge Phrances Leverton & Szewczyk Family Law Practice
02.2025 - Current
- Provide support to legal professionals by means of clerical work, filing, billing, and IT support.
- Managed filing system, entered data, and completed other clerical tasks. Provided accuracy, efficiency, and quality service for 157 clients.
- Answered multi-line phone system, processed payments, routed calls, delivered messages to staff, and greeted visitors.
Mobile Notary & Fingerprinting
Q&A Notary Plus, LLC
03.2024 - Current
- Deliver compliant notary and fingerprinting services while managing client relationships and ensuring confidentiality.
- Self Employed
- Certified and attested power of attorney documents, acknowledgements, deeds, loan signings.
- Completes 50-60 signings a month.
Business Operations & Licensing Specialist
Travelers
08.2018 - 03.2024
- Oversaw complex transactions with high accuracy and compliance, acting as a liaison to resolve operational needs and enhance licensing processes.
- Appointed 125 agencies and brokers per month, working with field agents as the liaison.
Office Manager & Sales Producer
State Farm
02.2013 - 08.2018
- Strengthened agency relationships to drive sales and led an administrative team to boost customer service and productivity by 25%.
- Resolved issues through active listening and open-ended questioning, escalating major problems to the agency owner.
- Closed 7-10 new business policies per week.
- Helped my agency reach the top 50 in CT.
Education
High School Diploma -
Belford High School
Cincinnati, OH06-2000
Insurances Licenses -
Kaplan University
Davenport, IASkills
- Proficient in Microsoft Excel, Word, and PowerPoint
- CRM software expertise
- Data analysis and algorithm development
- Insurance policy management systems
- Business operations management
- Talent acquisition
- Legal office administration
- Cybersecurity expertise
- Client engagement
- Project timeline management
Accomplishments
- Recognized by customers for expedient and effective service.
- Onboarding - Processed the appointments of brokers and insurance agencies to sell Travelers products.
- Increased office productivity by 17% by implementing neighborhood engagement agendas.
- Data Entry and Technology Proficient - Developed a strong knowledge of hardware and software while keeping abreast of new applications that increased efficiency and productivity for management and clients.
- Updated and maintained Travelers' company database to reflect current and accurate client records for more than 250,000 accounts.
- Training - Responsible for training all new employees to ensure the continued quality of white glove customer service.
Certification
- Property, Casualty, Life, Health & Variable Annuities Licenses
- Notary Public - State of CT
Languages
English
Native or Bilingual
Timeline
Administrative Assistant
Judge Phrances Leverton & Szewczyk Family Law Practice
02.2025 - Current
Mobile Notary & Fingerprinting
Q&A Notary Plus, LLC
03.2024 - Current
Business Operations & Licensing Specialist
Travelers
08.2018 - 03.2024
Office Manager & Sales Producer
State Farm
02.2013 - 08.2018
High School Diploma -
Belford High School
Insurances Licenses -
Kaplan University