Lekilah West
Carmichael,CA
Summary
Motivated psychology student pursuing an Associate’s Degree in Psychology (expected May 2026) seeking a position in mental health. Passionate about supporting individuals through resource connection, communication, and compassionate client care while gaining hands-on experience in behavioral health and community services.
Overview
3
3
years of professional experience
Work History
Sales Advisor
H&M
Roseville, California
06.2024 - Current
- Advised customers on fashion trends and product selection to enhance shopping experience.
- Assisted in visual merchandising to enhance store presentation.
- Answered requests and concerns with friendly and knowledgeable service.
- Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
- Collaborated with departments to streamline service delivery and improve product availability.
- Participated in team brainstorming sessions to develop new ideas for promotions.
- Fostered a positive team environment by encouraging open communication and sharing best practices.
- Cultivated key customer relationships to drive sales and foster loyalty through personalized service.
- Developed key customer relationships to enhance overall shopping experience.
- Managed inventory levels to ensure product availability.
- Processed transactions accurately using point-of-sale systems.
- Provided exceptional customer service to resolve inquiries and concerns.
- Trained new staff on sales techniques and store policies.
- Conducted regular stock checks to support loss prevention efforts.
- Stayed up-to-date on latest trends in sales promotions, product updates and service changes.
- Assisted in the preparation of promotional materials and displays.
- Operated register, handled cash and processed credit card transactions.
- Replenished and arranged items to maintain appearance.
- Reset store displays for special events and seasonal merchandise changes.
- Recognized security risks to properly handle situations.
- Reduced process lags by training employees on best practices and protocols.
Customer Service Cashier
Whole Foods Market
Roseville, California
08.2023 - 06.2024
- Processed efficient and accurate cash, check, debit and credit card payments using Point-of-Sale system.
- Processed transactions with accuracy and efficiency, contributing to smooth checkout operations.
- Processed cash and card payments securely during customer transactions.
- Greeted customers and delivered personalized service to enhance customer experience.
- Boosted customer satisfaction levels by going the extra mile to personalize service for each customer.
- Provided exceptional service to enhance customer satisfaction.
- Resolved customer complaints effectively, ensuring customer satisfaction and retention.
- Answered customers' questions and provided information on store procedures or policies.
- Assisted customers with product inquiries and selections.
- Assisted customers with locating merchandise within the store.
- Counted and balanced cashier drawers to ensure accuracy and accountability.
- Refilled and rotated items on shelves to maintain well-stocked inventory.
- Complied with all health and safety regulations while performing job duties.
Education
Associate of Arts - Psychology
Sierra College
Rocklin, CA05.2026
High School Diploma -
Del Campo High School
Fair Oaks, CA06.2023
Skills
- Sales strategy
- Product knowledge
- Inventory management
- Visual merchandising
- Customer service
- Sales training
- Team collaboration
- Conflict resolution
- Time management
- Communication skills
Timeline
Sales Advisor
H&M
06.2024 - Current
Customer Service Cashier
Whole Foods Market
08.2023 - 06.2024
Associate of Arts - Psychology
Sierra College
High School Diploma -
Del Campo High School