LELA HALL
Dayton,Ohio
Summary
Offering strong interpersonal skills and passion for customer service, ready to learn and grow in dynamic environment. Brings foundational understanding of customer service principles and natural ability to communicate effectively. Ready to use and develop problem-solving and team leadership skills.
Developed customer service skills in fast-paced, customer-focused environment. Demonstrated ability to manage customer interactions, handle transactions, and resolve issues efficiently. Looking to transition into new field, leveraging customer service expertise and adaptability to new challenges.
Overview
2015
2015
years of professional experience
Work History
Customer Service
Lyft
Dayton, OH
03 2022 - 12 2023
- Adapted quickly to new processes, demonstrating flexibility in a fast-paced environment.
- Enhanced customer satisfaction by promptly addressing and resolving inquiries and issues.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Accomplished multiple tasks within established timeframes.
Customer Service
DoorDash
Dayton, OH
09 2020 - 12 2023
- Delivered food orders efficiently, ensuring timely arrivals and customer satisfaction.
- Navigated routes using GPS technology to optimize delivery times and reduce fuel consumption.
- Maintained vehicle cleanliness and functionality through regular inspections and maintenance checks.
- Collaborated with team members to improve delivery processes and enhance overall service quality.
- Managed multiple deliveries simultaneously while adhering to safety regulations and company policies.
- Facilitated on-time delivery of goods and products to enhance customer satisfaction and service reliability.
- Improved customer satisfaction by maintaining punctuality and adhering to strict delivery schedules.
- Developed strong relationships with clients, fostering trust through professionalism and reliability in transportation services provided.
Customer Service
McDonald's
Clyde, OH
05 2013 - 11 2014
- Provided friendly and attentive customer service, resulting in repeat patronage.
- Delivered exceptional customer service experiences by maintaining a positive attitude, active listening skills, and empathetic responses to customer concerns.
- Conducted regular training sessions for new team members, promoting best practices in customer support operations.
Customer Service
Arby's
Clyde, OH
11 2013 - 04 2014
- Provided prompt, polite and professional in-person and telephone customer service.
- Delivered exceptional customer service by addressing inquiries promptly and professionally.
- Cross-trained and backed up other customer service managers.
Kitchen helper
Freemont senior center
04.2014 - 09.2014
- Maintained cleanliness and organization of food preparation areas and equipment.
- Multitasked effectively during high-volume periods by prioritizing tasks based on urgency and importance.
- Assisted in inventory management, ensuring availability of ingredients for daily operations.
- Kept workstation and equipment clean, organized, sanitized, and sufficiently stocked.
- Demonstrated punctuality and reliability in consistently arriving for scheduled shifts to meet service demands.
Education
High school diploma -
harvest Baptist Academy
01-2012
Skills
- Time management
- Valid Driver's license
- Customer service
- Problem-solving
- Safe driving practices
- Punctual and reliable
- Loading and unloading
- Safety protocols
- Customer rapport
- Team building
- Friendly and outgoing
- Map reading
- Teamwork and collaboration
- Problem-solving abilities
- Multitasking
Timeline
Kitchen helper
Freemont senior center
04.2014 - 09.2014
Customer Service
Lyft
03 2022 - 12 2023
Customer Service
DoorDash
09 2020 - 12 2023
Customer Service
McDonald's
05 2013 - 11 2014
Customer Service
Arby's
11 2013 - 04 2014
High school diploma -
harvest Baptist Academy