Lela Jackson
Sugar Land,TX
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
8
8
years of professional experience
Work History
Operations Agent
Southwest Airlines
01.2023 - Current
- Prepared daily flight plans and coordinated with other agencies for seamless operations.
- Implemented and enforced safety policies and procedures, confirming compliance with regulations.
- Enhanced customer satisfaction with timely resolution of issues, clear communication, and follow-up on concerns.
- Strengthened communication skills through regular interactions with others.
- Completed paperwork, recognizing discrepancies and promptly addressing for resolution.
Real Estate Agent
Hardee & Company Real Estate Agency
01.2022 - Current
- Consulted with homeowners on appropriate listing prices based on extensive comparative market analysis, resulting in faster sales and satisfied clients.
- Strengthened professional reputation through consistently positive client reviews and referrals from satisfied customers.
- Developed strong relationships with mortgage brokers, attorneys, and other professionals to streamline the home buying process for clients.
- Generated leads for sales and rental properties through cold calls and referrals.
Front Desk Supervisor
Kelsey Seybold Clinic
02.2016 - 02.2022
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Empowered front desk staff by promoting a supportive work environment and recognizing individual achievements, resulting in increased morale and productivity.
- Trained new employees on front desk operations, ensuring they were well-prepared for their roles and responsibilities.
- Attended staff meetings and brought issues to attention of upper management.
- Prepared weekly employee work schedules to meet operational needs.
Education
High School Diploma -
Aquilla Wyatt High School
Houston TXSkills
- Supervision and leadership
- Problem-Solving
- Decision-Making
- Interpersonal Communication
- Safety oversight
- Attention to Detail
Timeline
Operations Agent
Southwest Airlines
01.2023 - Current
Real Estate Agent
Hardee & Company Real Estate Agency
01.2022 - Current
Front Desk Supervisor
Kelsey Seybold Clinic
02.2016 - 02.2022
High School Diploma -
Aquilla Wyatt High School