Summary
Overview
Work History
Education
Skills
Certification
Additional Information
Timeline
Generic

Lela Taplin

Mount Vernon,USA

Summary

motivated professional with a proven record of generating and building relationships, managing projects from concept to completion, and coaching individuals to success. Skilled in building positive work environments, demonstrating exceptional communication skills, and making critical decisions during challenges. Adaptable and transformational leader with an ability to work independently, and developing opportunities that further establish organizational goals. Authorized to work in the US for any employer

Overview

1
1
Certification
13
13
years of professional experience

Work History

Independent Contract Courier

Self-employeed
06.2025 - Current

Safe Transportation: Safely operate a personal vehicle to pick up and deliver items, ensuring they arrive on time and in good condition.

Documentation: Maintain accurate delivery logs, obtain signatures, and verify recipient identification.

Customer Service: Act professionally when interacting with recipients.

Navigation & Logistics: Utilize mapping tools to determine efficient routes.

Equipment: A smartphone for GPS navigation and tracking deliveries via apps.

Insurance: Valid personal auto insurance (often higher limits required) With NYS Drivers License

Skills: Strong time management, navigation, and professional communication.

1099 Tax Status

TWIC Certification

HIPPA Compliance Certification

LLC, Established

Medical Coordinator

Orthopaedic & Neurosurgery Specialist
08.2023 - 05.2026

Scheduling & Scheduling Maintenance: Schedule complex orthopedic surgeries, follow-up appointments, and diagnostic imaging, while maintaining the physician's calendar.

Medical Documentation: Manage Electronic Medical Records (EMR), including updating patient demographics, scanning documents, and facilitating the transfer of records, faxing physical therapy scripts.

Clinical Support: Act as a liaison between patients and physicians to resolve clinical issues, prepare correspondence, and forms for medical procedures.

Insurance & Authorizations: Verify benefits, obtain prior authorizations for surgeries, procedures, and imaging, and manage insurance denials.

Corporate sales

Mavis Discount Tire
02.2022 - 02.2023
  • As an Inbound Sales Representative, I am responsible for answering inbound calls from tire and automotive service shoppers.
  • When sales lead comes in, I skillfully use my expertise in sales to turn a prospective buyer into a promoter of the Mavis Discount Tire Brand.
  • For this position I must be empathy by nature. That means I actively listen to what the customer wants, answer questions knowledgeably and professionally, and offer sales solutions.
  • I used my proven techniques to make sales; acquired over the many years of sales experience.
  • I love talking on the phone (as a top performer I average approximately 175-200 calls per day)
  • Value reliability, punctuality, and teamwork; I believe in what I'm selling and enjoy connecting customers to the right products and services for their individual needs.

Certified Trainer/Server

Dallas BBQ's
02.2013 - 03.2020
  • Provide excellent customer services.
  • Greet customers and present menus.
  • Make suggestions based on their preferences.
  • Take and serve food/drinks orders.
  • Up-sell when appropriate.
  • Liaise with managers to determine training needs and schedule training sessions.
  • Support and mentor new employees
  • Keep attendance of trainee
  • Conduct evaluations to identify areas of improvement
  • Monitor employee performance and response to training

New York State Certified Teacher Assistant (Early Childhood Education)

Department of Education of the City of New York
01.2018 - 02.2019
  • One-on-one or small group instruction, as outlined by the teacher
  • Reinforcing behavior through the use of positive behavior support
  • Aiding occupational therapists, physical therapists, speech therapists and adaptive physical education providers during instruction
  • Guiding and assisting students in small group instruction settings with class routines and in transitioning from one activity to the next
  • Teaching students, under the direction of a teacher, in:
  • Recreation
  • Motor
  • Vocational
  • Socialization
  • Communication
  • Assisting students with ambulation:
  • Within the school premises
  • On class trips
  • Lifting, feeding, toileting and diapering after receiving appropriate training
  • Collecting data documenting student behavior for instructional purposes
  • Writing anecdotal reports concerning student behavior

Education

High school diploma -

Spring Valley High School
Spring Valley, NY

Skills

  • Classroom Management
  • Budgeting
  • Shift Management
  • Management
  • Administrative experience
  • Performance management
  • Human Resources
  • Time management
  • Assistant manager experience
  • Curriculum Development
  • Sales
  • Restaurant experience
  • Early childhood education
  • Toddler Care
  • Marketing
  • Microsoft Word
  • English
  • Childcare
  • Teaching
  • Microsoft Office
  • Leadership
  • Customer service
  • Experience Working With Students
  • Experience with children
  • Writing Skills
  • Retail sales
  • Computer literacy
  • Merchandising

Certification

Teaching Certification

Additional Information

Authorized to work in the US for any employer

Timeline

Independent Contract Courier

Self-employeed
06.2025 - Current

Medical Coordinator

Orthopaedic & Neurosurgery Specialist
08.2023 - 05.2026

Corporate sales

Mavis Discount Tire
02.2022 - 02.2023

New York State Certified Teacher Assistant (Early Childhood Education)

Department of Education of the City of New York
01.2018 - 02.2019

Certified Trainer/Server

Dallas BBQ's
02.2013 - 03.2020

High school diploma -

Spring Valley High School
Lela Taplin