Lela Wagner
Indianapolis,United States
Summary
I am a dedicated and organized Division 1 student-athlete with a proven track record in customer-facing roles, showcasing exceptional customer service, effective time management, communication prowess, and strong multitasking abilities. My experience in receptionist and hospitality positions demonstrates my proficiency in handling inquiries, appointments, payments, and various other responsibilities. As I am pursuing a Bachelor's in Communication Studies, I maintain a strong academic record and actively engage in extracurricular activities.
Overview
2
2
years of professional experience
Work History
Assistant Swim Coach
Brebeuf Jesuit Preparatory School
10.2023 - Current
- Developed beginner swimmers'' skills through targeted instruction on stroke technique, resulting in accelerated progress towards competitive readiness.
- Supported athletes during competition by providing real-time feedback on their races, enabling them to make immediate adjustments when needed.
- Collaborated with head coach to create and execute practice plans for various skill levels, resulting in improved swim times.
- Provided constructive feedback to swimmers, leading to increased technical proficiency and stronger performances in competitions.
Receptionist
DeVeau's School of Gymnastics
07.2023 - 12.2023
- Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
- Maintained a well-organized reception area with updated materials, contributing to a welcoming environment for visitors.
- Provided administrative support to staff members by handling correspondence, filing documents, and managing office supplies inventory.
- Demonstrated strong multitasking abilities while managing numerous tasks simultaneously under tight deadlines.
- Cultivated positive relationships with clients through a professional demeanor and excellent interpersonal skills.
Hostess
The Capital Grille
05.2022 - 11.2022
- Enhanced customer satisfaction by promptly greeting and seating guests upon arrival.
- Managed reservations efficiently to accommodate walk-in guests and reduce wait times.
- Increased restaurant efficiency by maintaining an organized host stand, including menus, reservation logs, and seating charts.
- Handled high-pressure situations with composure, effectively managing large parties or unexpected events during busy shifts.
- Demonstrated strong multitasking skills, balancing responsibilities such as answering phone calls, greeting guests, and updating reservation logs simultaneously.
Education
Bachelor's in Communication Studies - Communication Studies
IUPUI
Indianapolis, IN05.2024
Skills
- Attention to detail
- Time management
- Communication (verbal and written)
- Adaptability and flexibility
- Conflict resolution
- Deliver constructive feedback
- Event coordination and planning
linkedin profile
www.linkedin.com/in/lelewagn
Timeline
Assistant Swim Coach
Brebeuf Jesuit Preparatory School
10.2023 - Current
Receptionist
DeVeau's School of Gymnastics
07.2023 - 12.2023
Hostess
The Capital Grille
05.2022 - 11.2022
Bachelor's in Communication Studies - Communication Studies
IUPUI
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