Lela Walker
Springville,Utah
Summary
Attentive nursing professional presenting high level of care, patient assistance and compassion during each shift. Considered hardworking and driven. Ready for new opportunities to grow withing nursing industry.
Overview
8
8
years of professional experience
Work History
Lead Medical Professional
Ideal Image
05.2022 - Current
- Promoted to Lead Medical Professional within 6 months of being hired
- Managed clinic with 5 employees independently while manager worked out of state
- Provided high quality aesthetic treatments to patients, assessed every guest individually for candidacy for treatments, educated patients on best treatments for desired results
- Measured metrics to ensure adequate and financially efficient staffing
- Worked with medical teams on smooth implementation and operation of new products.
- Conducted market research to collect information and insights about target market
- Trained new medical professionals on different modalities offered within clinic
- Generated monthly schedules for nurses and client care coordinators
- Educated patients on process of treatments, equipment, pre and post treatment care
- Worked with patients with contract issues, complaints of services, reactions to treatments, and other high stress situations
Charge Nurse
ACLS, Utah Valley Hospital
11.2020 - 05.2022
- Leading the shift with confidence, knowledge, and an upbeat personality to ensure a good shift
- Communicating with nursing house supervisor about needs, status of shift, staffing for upcoming shift
- Educating nurses on skills, pass offs
- Training new orienting registered nurses to the floor, providing direction and skill pass offs
- Communicating new policies, changes, and other important information to nurses on shift
- Implemented quality patient care techniques to align with safety, health and organizational regulations.
- Coordinated nursing care on unit through staff assignments, assisting and rounding with physicians, monitoring patient orders and communicating with ancillary departments.
Registered Nurse
Utah Valley Hospital
05.2019 - 05.2022
- Providing high quality care to patients including nightly monitoring, detailed charting/assessments, and medication administration
- Developing personal relationships with patients, family members, and co-workers to provide patient-based care and make everyone feel extremely comfortable
- Evaluating and acting upon life-threatening situations quickly and effectively
- Floating to other medical/surgical units, as well as ICU to provide care to varying groups of patients and conditions
- Administered medications via oral, IV and intramuscular injections and monitored responses.
- Updated patient charts with data such as medications to keep records current and support accurate treatments.
- Participated in nursing simulation activities, evidence-based practice project implementation and competency development to further nursing education.
- Organized and managed care of patients undergoing various therapies and procedures.
Quality Assurance Specialist, agent
Vivint Smart Home
05.2016 - 01.2019
- Led Quality Assurance for outsourcing launch of two 75 person BPOs
- Chosen as top QA agent for this role from a team of 30 QA agents
- Helped both BPOs succeed and grow
- Worked with customers to resolve issues regarding billing and accounts, demonstrating professionalism and integrity at all times
- Transferred incoming customer calls to the correct extension
- Worked with leadership to improve IVR process and increase efficiency.
Float pool - Utah Valley Hospital
06.2018 - 08.2018
- Managed patient care under supervision of RN, Marcie Drury
- Gained exposure to an array of health care situations (ICU, NICU, interventional radiology, etc.) and learned to respond appropriately
- Practiced effective communication skills with patients and healthcare team members
Education
Nursing
Hesston College
Bachelor of Science - Nursing, Nursing Degree
Provo College
Provo, UT01.2019
High School Diploma -
Springville High School
Springville, UT05.2013
Skills
- Personable
- Detail oriented
- Communication
- Empathetic
- Adaptable
- Efficient
- Motivated
- Works well under pressure
- Problem solving skills
- Strong work ethic
- Desire to excel in all areas
References
Nicole Clardy
Manager, Ideal Image
nicole.clardy@idealimage.com
Murisa Stenke
Manager, Ideal Image
murisa.stenke@idealimage.com
Courtney Cherrington
Nurse manager, Utah Valley Hospital
801-735-6704
Alison Smith
Co-worker, charge nurse
801-836-3430
Marcie Drury
Nursing preceptor
801-623-1930
Jason Krause
Quality assurance supervisor, Vivint
801-850-3099
Timeline
Lead Medical Professional
Ideal Image
05.2022 - Current
Charge Nurse
ACLS, Utah Valley Hospital
11.2020 - 05.2022
Registered Nurse
Utah Valley Hospital
05.2019 - 05.2022
Float pool - Utah Valley Hospital
06.2018 - 08.2018
Quality Assurance Specialist, agent
Vivint Smart Home
05.2016 - 01.2019
Nursing
Hesston College
Bachelor of Science - Nursing, Nursing Degree
Provo College
High School Diploma -
Springville High School