Lela Wright
Poughkeepsie
Summary
Bakery Lead with expertise in customer service, maintaineded daily inventory stock. Demonstrated ability to resolve customer issues in assisting with order forms and in-person and over the phone needs.
Overview
24
24
years of professional experience
Work History
Bakery Lead
Adams Fairacre Farms
Poughkeepsie
11.2020 - Current
- Collaborated with diverse coworkers to achieve goals and resolve product and service issues.
- Resolving customer problems with knowledgeable and friendly service.
- Prioritized and organized tasks to efficiently accomplish service goals.
- Provided service and attention to customers when face-to-face or through phone conversations.
- Assisted with customer requests and answered questions to improve satisfaction.
- Became in-charge of our Butter cookie and Rugelah case restock.
- Managed candle inventory by placing orders for bakery sales.
Lead Print shop employee
Camelot Printing
Poughkeepsie
08.2017 - 11.2020
- Operated printing machines to produce high-quality printed materials.
- Assisted in preparing print jobs by setting up files and adjusting settings.
- Oversaw inventory of printing supplies and initiated orders for necessary materials.
- Ensured compliance with safety regulations in the printing environment.
- Managed inventory of consumable materials such as toners, inks, plates.
- Created accurate proofs for customer approval prior to production runs.
- Loaded paper into feeder systems for automated printing processes.
Backroom Associate
Christmas Tree Shops
Poughkeepsie
09.2014 - 02.2017
- Organized merchandise in backroom to enhance access and optimize inventory management.
- Received and processed shipments, ensuring accurate stock levels and product placement.
- Collaborated with team members to streamline restocking processes, ensuring timely product availability.
- Assisted with unloading trucks, verifying quantities against shipping documents.
- Utilized equipment like pallet jacks for safe transport of goods within the store.
- Assisted in unloading and stocking merchandise from delivery trucks, verifying accuracy of shipments.
- Collaborated with team members to ensure efficient workflow within the department.
Retail Associate
Primark
Danbury
06.2016 - 01.2017
- Guided customers in product selection and addressed inquiries to ensure satisfaction.
- Arranged merchandise displays to create an engaging shopping environment.
- Operated cash register and processed transactions efficiently.
- Delivered exceptional customer service during peak hours to maintain high satisfaction levels.
Central Sterile Processing Technician
Vassar Brothers Medical Center
Poughkeepsie
05.2006 - 01.2012
- Maintained sterile processing standards to support consistent patient care at Mid Hudson Regional Hospital.
Central Sterile Processing Technician
Mid Hudson Regional Hospital
Poughkeepsie
11.2001 - 06.2006
- Sterilized surgical instruments using autoclaves and chemical disinfectants.
- Sterilized reusable medical instruments using autoclaves and other methods.
- Assembled and packaged sterile supplies for operating rooms and patient care areas.
- Organized, prepared, and packaged supplies for surgery.
- Collaborated with surgical teams to ensure timely delivery of necessary instruments.
- Trained new staff on sterilization protocols and safety procedures, enhancing team competency and adherence to standards.
- Inspected surgical trays for completeness and accuracy prior to distribution.
- Managed inventory of sterile supplies and equipment, ensuring availability and compliance in central processing area.
- Maintained inventory levels of sterile supplies and monitored stock usage.
- Monitored expiration dates of supplies to ensure safety compliance.
- Monitored sterilization cycles for compliance with hospital standards and regulations, ensuring patient safety and quality assurance.
- Followed established safety procedures when handling hazardous materials.
- Assisted in the decontamination of medical instruments and equipment.
- Cleaned complex instruments with specialized brushes and solutions.
- Maintained proper documentation of sterilization processes.
- Assembled custom procedure trays as needed according to department guidelines.
- Conducted regular maintenance checks on all processing equipment used in the department.
- Performed regular inspections on all sterile processing equipment.
- Operated ultrasonic cleaners as part of the daily cleaning process.
- Kept up-to-date with new technologies related to instrumentation, cleaning, and sterilization techniques.
- Ensured quality control by performing routine tests on sterilized items.
- Reported any issues or concerns related to inventory or sterilization processes.
- Responded quickly to requests from operating rooms and other departments.
- Managed a variety of tasks simultaneously while maintaining focus on detail.
- Conducted regular maintenance checks on all processing equipment used in the department.
Education
High School Diploma -
Poughkeepsie Highschool
Poughkeepsie, NY06-1996
Skills
- Baking equipment setup
- Quality control
- Production efficiency
- Inventory management
- Merchandising strategy
- Customer service
Timeline
Bakery Lead
Adams Fairacre Farms
11.2020 - Current
Lead Print shop employee
Camelot Printing
08.2017 - 11.2020
Retail Associate
Primark
06.2016 - 01.2017
Backroom Associate
Christmas Tree Shops
09.2014 - 02.2017
Central Sterile Processing Technician
Vassar Brothers Medical Center
05.2006 - 01.2012
Central Sterile Processing Technician
Mid Hudson Regional Hospital
11.2001 - 06.2006
High School Diploma -
Poughkeepsie Highschool