Leland Burrows
Haymarket,VA
Summary
Experienced with providing exceptional service in fast-paced environment. Utilizes excellent communication and problem-solving skills to ensure customer satisfaction. Track record of creating positive and welcoming customer experience.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Food Server
Regency at Dominion Valley
06.2024 - Current
- Delivered exceptional customer service in fast-paced dining environment.
- Regularly worked events catering to 150+ people
- Managed table assignments and coordinated with kitchen staff for timely service.
- Trained new team members on service protocols and menu knowledge.
- Resolved customer complaints efficiently, enhancing guest satisfaction levels.
Cashier
Harris Teeter
11.2023 - Current
- Handled cash, credit, and debit transactions of up to $900+ while ensuring compliance with company policies.
- Provided exceptional customer service, addressing inquiries and resolving issues promptly.
- Trained new cashiers on register procedures, promoting adherence to company policies and standards.
- Built relationships with customers to encourage repeat business.
Lacrosse Captain
Gainesville High School
08.2021 - Current
- Coordinated pre-season workouts.
- Worked with fellow student-athletes during the off-season.
- Accepted constructive criticism from coaches and teammates.
- Mentored 20+ younger athletes every summer during camps.
- Participated in community events to bring positive attention to the organization. Represented team at charitable organizations.
Education
Bachelor of Science - Mechanical Engineering
Messiah University
Mechanicsburg, PA05-2029
High School Diploma -
Gainesville High School
Gainesville, VA05-2025
Skills
- Coaching Experience
- Mentoring
- Event Setup
- Community Outreach
- Leadership skills
- Team collaboration
- Professional attitude
- Customer service excellence
- Patience and empathy
- Cash handling
Certification
ServSafe Alcohol Certified
Timeline
Food Server
Regency at Dominion Valley
06.2024 - Current
Cashier
Harris Teeter
11.2023 - Current
Lacrosse Captain
Gainesville High School
08.2021 - Current
Bachelor of Science - Mechanical Engineering
Messiah University
High School Diploma -
Gainesville High School