Summary
Overview
Work History
Education
Skills
References
Timeline
Generic

Robert Carter

Tucson,AZ

Summary

Experienced Care Provider offering 8 years of expertise providing in-home care. Complete domestic duties, help patients with self-care and hygiene and provide companionship. Experienced working with families and elderly, with skill anticipating and proactively addressing client needs. Proud sense of empathy and care for clients help and well-being. Friendly and engaging with strong attention to detail.

Overview

19
19
years of professional experience

Work History

Caregiver

Scadron Care LLC
Tucson, AZ
01.2014 - 03.2022
    • Assisted with dressing guidance, grooming, meal preparation and medication reminders.
    • Assisted clients with daily living needs to maintain self-esteem and general wellness.
    • Built strong relationships with clients to deliver emotional support and companionship.
    • Cleaned house, ran errands, managed laundry and completed weekly grocery shopping.
    • Engaged patients in meaningful conversation, socialization and activity while providing personal care assistance.
    • Maintained clean personal areas and prepared healthy meals to support client nutritional needs.
    • Assisted patients with self-administered medications.
    • Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
    • Supported clients with mental support and physical activities to accomplish quality of life and sustain needs.
    • Provided safe mobility support to help patients move around personal and public spaces.
    • Transported individuals to events and activities, medical appointments and shopping trips.
    • Provided transportation to doctor's appointments, grocery stores, salons and barbershops.
    • Monitored client vital signs, administered medications and tracked behaviors to keep healthcare supervisor well-informed.
    • Turned and positioned bedbound patients to prevent bedsores and maintain comfort levels.
    • Documented residents' mental status, sleep and eating patterns in medical record books.
    • Entertained, conversed and read aloud to keep patients mentally alert.

Front Desk Receptionist

Our Family Services
Tucson, AZ
02.2014 - 04.2018
    • Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
    • Answered multi-line phone system to respond to inquiries and transfer calls to correct departments and personnel.
    • Resolved customer issues quickly and notified supervisor immediately when problems escalated.
    • Maintained files and records by implementing effective filing systems that boosted efficiency and organization.
    • Transcribed phone messages and relayed to appropriate personnel.
    • Collected room deposits, fees and payments.
    • Monitored office supplies by checking inventory and placing orders.
    • Reported facility and room maintenance problems to appropriate personnel for immediate remediation.
    • Responded swiftly to room requests and other inquiries made via establishment website, email or phone.
    • Recommended local services and referred guests and clients to community resources that could aid in Well-being and financial assistance.

Customer Service Representative

Afni Call Center
Tucson, AZ
10.2011 - 06.2013
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Answered constant flow of customer calls with minimal wait times.
  • Offered advice and assistance to customers, paying attention to special needs or wants.
  • Responded to customer requests for products, services and company information.
  • Provided primary customer support to internal and external customers.
  • Recommended products to customers, thoroughly explaining details.
  • Collected customer feedback and made process changes to exceed customer satisfaction goals.
  • Fielded customer questions regarding available merchandise, sales, current prices and upcoming company changes.
  • Cultivated customer loyalty, promoted repeat business and improved sales.
  • Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
  • Educated customers about billing, payment processing and support policies and procedures.

Sales Associate

Spencer's Gifts
Tucson, Arizona
11.2006 - 01.2012
  • Organized racks and shelves to maintain store visual appeal, engage customers and promote specific merchandise.
  • Provided positive first impressions to welcome existing, new and potential customers.
  • Helped customers locate products and checked store system for merchandise at other sites.
  • Engaged with customers to effectively build rapport and lasting relationships.
  • Increased sales by offering advice on purchases and promoting additional products.
  • Achieved perfect attendance and on-time record.
  • Implemented up-selling strategies such as recommending accessories and complementary purchases to boost revenue.
  • Trained and developed new hires in company processes, product knowledge, customer service and selling techniques.
  • Prepared large cash deposits with zero discrepancies.

Education

Social Services Certificate - Social Services

Pima Community College
Tucson, AZ
05.2015

High School Diploma -

Amphitheater High School
Tucson, AZ
05.2006

Skills

  • Critical Thinking
  • Care Planning
  • Attentive to People
  • Household Cleaning
  • Convalescence Support
  • Ability to Lift Clients
  • Relationship Building
  • Clear Communication
  • Physical Stamina
  • CPR Certification
  • First Aid Certification
  • Caring Companionship

References

Asit Sait

Co-Owner

Scadron Care LLC

3810 N Adobe Garden Loop

Tucson, AZ 85716

520-612-9668


Ana Anderson

Supervisor

Our Family Services

2590 N Alvernon Way

Tucson, AZ 85712

520-490-9683


Kelli Ross RN

Friend

CNL of Specialty Nursing (VAT and WOC)

Tucson Medical Center

5301 E Grant Rd

Tucson, AZ 85712

520-834-5409


Timeline

Front Desk Receptionist

Our Family Services
02.2014 - 04.2018

Caregiver

Scadron Care LLC
01.2014 - 03.2022

Customer Service Representative

Afni Call Center
10.2011 - 06.2013

Sales Associate

Spencer's Gifts
11.2006 - 01.2012

Social Services Certificate - Social Services

Pima Community College

High School Diploma -

Amphitheater High School

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