Leland Forrester
Miramar Beach,FL
Summary
Enthusiastic Sales and Customer Service professional with expertise in communication and negotiating. Driven to provide superior quality customer service. Innovative in leveraging extensive knowledge of products and services as well as creating solutions for customers to drive loyalty, retention and revenue. Highly adept at training, managing, coaching and mentoring sales and customer service associates with talent for interacting with staff at all levels of organization and public.
Overview
18
18
years of professional experience
Work History
Driver/Owner/Operator
Destin Golf Cart Rentals
08.2021 - 08.2023
- Owned and Delivered Rental Golf Carts to tourist
- Managed day-to-day delivery operations.
- Consulted with customers to assess needs and propose optimal solutions.
- Evaluated suppliers to maintain cost controls and improve operations.
- Established foundational processes for business operations.
- Maintained a Mitsubishi Flatbed delivery truck and 42 golf carts.
Business Owner/Operator
Eagle Shuttle LLC
11.2011 - 03.2022
- Stayed current with market trends to determine optimal pricing of goods and services and to capitalize on emerging opportunities.
- Devised and deployed sales and marketing tactics to drive strategic growth and support achievement of revenue goals.
- Contracted with 3 resort properties with yearly contracts and maintained those contracts for 10 years .
- Increased student transportation from 1 student/1 bus to 3 buses and 88 students over course of 3 years,
- Consulted with customers to assess needs and propose optimal solutions.
- Maintained highest customer service and flawless reliability.
- Trained and motivated employees to perform daily business functions.
- Developed and implemented marketing strategies to generate new customers and increase sales and profit margins- Secured 4 year advertising contracts to advertise on our buses with vinyl wraps.
Maintenance Engineer
Watersound Beach Communities
04.2011 - 10.2013
- Effectively oversaw various tasks, including budget, scheduling, quality assurance, safety compliance and coordination of construction and contractors.
- Provided review of design modifications and requests for clarification for review board
- Projects included steel expansion bridge restoration, working closely with EPA and Corps of Engineers. Constructed 13 Miles of boardwalk on protected sea dunes and wood bridge over a dune lake.
- Assessed processes on daily basis to assure that construction progressed as scheduled and met contract specifications.
- Kept 20+ subordinates on task through daily requirements of maintenance, house keeping landscaping for 2 condominiums, 145 homes and 4 pools.
- Managed and controlled irrigation water system with yearly reports to EPA and North West Florida Water Conservation Dept.
Maintenance Superintendent
Village Baptist Church
06.2005 - 04.2011
- Monitored priorities and liaised between maintenance team and management, delegating tasks to complete on time
- Supervised 8 employees through daily operations, employee performance, preventive maintenance and safety.
- Procured pricing information from various vendors to support cost-effective purchasing.
- Implemented preventive maintenance practices and upheld equipment guidelines to reduce downtime.
- Reviewed and studied blueprints to double-check installation and implementation project requirements.
- Worked frequently with mechanical and plumbing systems to complete knowledgeable inspections and skilled repairs.
- Procured pricing information from various vendors to support cost-effective purchasing.
Education
High School Diploma -
Union County High School
Blairsville, GAPolice Certification
Georgia P.O.S.T.
GeorgiaFire Fighting And Search And Rescue
United States Marine Corp
Paris Island-South Carolina10.1986
Police Science
Carteret Community College
Morehead City, NC01.1986
Skills
- Strong Communication and Interpersonal Skills
- Effective Leader
- Sales Strategies
- Relationship Establishment
- Procedures Development
- Design and Planning
- Contract Negotiation Expertise
- Inspection Principles
- Timelines and Milestones
- Strategic Networking
- Performance Optimization
- Effective skill set evolved through years of Military, Law Enforcement and Security Experience
Timeline
Driver/Owner/Operator
Destin Golf Cart Rentals
08.2021 - 08.2023
Business Owner/Operator
Eagle Shuttle LLC
11.2011 - 03.2022
Maintenance Engineer
Watersound Beach Communities
04.2011 - 10.2013
Maintenance Superintendent
Village Baptist Church
06.2005 - 04.2011
High School Diploma -
Union County High School
Police Certification
Georgia P.O.S.T.
Fire Fighting And Search And Rescue
United States Marine Corp
Police Science
Carteret Community College
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