Leland Lloyd Jr
Arlington
Summary
Licensed security professional with Texas Level II (Non-Commissioned), Level III (Commissioned/Armed), and Level IV Personal Protection Officer certifications, offering extensive experience in asset protection, conflict resolution, situational awareness, and emergency response. Recognized for professionalism and reliability, consistently maintaining composure under pressure while safeguarding individuals, property, and high-value assets. Strong analytical and communication skills enhance the ability to collaborate effectively within teams and adapt swiftly to evolving challenges. Committed to enhancing safety and security through proactive measures and strategic interventions.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Professional Mover
Rent-A-Center
08.2021 - Current
- Deliver and install furniture and appliances while ensuring safe handling of company assets.
- Cultivate professional relationships with customers in residential settings.
- Instruct and guide new employees on procedures and safety protocols.
- Assist management with operational duties and team coordination.
- Manage customer inquiries in a calm and professional manner.
Field Technician / Warehouse Manager
Charter Spectrum
10.2017 - 07.2021
- Diagnosed and resolved technical issues efficiently under time constraints.
- Responded to emergency service calls when required.
- Maintained strong focus on safety and efficiency to provide comprehensive support to personnel performing skilled repairs.
- Utilized safety practices to ensure quality installations.
Customer Service Representative
Teleperformance
06.2015 - 07.2021
- Handled high volumes of incoming calls professionally.
- Resolved customer issues via phone and email support.
- Built rapport with customers while identifying their needs.
- Met service and performance targets.
Education
High School Diploma -
Gateway Charter Academy
Dallas, Texas01.2013
Skills
- Personal safety expertise
- Enhanced situational awareness
- Incident Reporting
- Emergency Response
- Team Leadership
- Adaptable nature
- Physical fitness
- Conflict mediation
- Detail-oriented
- Complex Problem-solving
- Verbal and written communication
- Stationary surveillance
- Walk-throughs
Certification
- Texas Level II Security Officer License
- Texas Level III Commissioned Security Officer (Armed)
- Texas Level IV Personal Protection Officer (PPO)
Timeline
Professional Mover
Rent-A-Center
08.2021 - Current
Field Technician / Warehouse Manager
Charter Spectrum
10.2017 - 07.2021
Customer Service Representative
Teleperformance
06.2015 - 07.2021
High School Diploma -
Gateway Charter Academy