Lisa Lucio

Salem,OR

Summary

Detail-oriented professional with six years of experience in Yardi Voyager and Yardi RightSource software. Expertise in tax credit and HUD certifications, complemented by comprehensive file audits. Proven organizational skills and a consistent record of meeting performance goals ensure accuracy and compliance in all work.

Overview

years of professional experience

Work History

Roving Manager

Guardian Management

Portland, Oregon

08.2020 - Current

Complete Tax credit initial and annual certifications
Complete Hud initial and annual certifications
Manage day to day property operations
Prepare for and attend Hud and OHCS inspections and audits
Hire and train property management staff
Conduct intake appointments with residents and applicants
Managed daily operations while ensuring compliance with company policies and regulations.
Supervised staff and allocated resources to enhance workflow efficiency.
Evaluated vendor performance and negotiated contracts for services.
Monitored staff performance and addressed issues.
Coached, mentored, and trained team members to elevate job performance.
Ensured compliance with all applicable laws, regulations, industry standards.

Front end assistant manager

Fred Meyer

Salem, Oregon

08.2012 - 08.2020

Engaged with customers to enhance shopping experience and build loyalty.
Assisted customers with inquiries and provided product information.
Greeted customers and provided assistance with inquiries.
Collaborated with team members to ensure efficient checkout processes.
Processed transactions accurately using point-of-sale systems.
Handled cash transactions and ensured accuracy when entering payments into system.
Operated cash register or POS system to receive payment by cash, check and credit card.
Resolved customer complaints in a timely manner while upholding company policies.
Processed returns efficiently and accurately following established procedures.
Trained new staff on customer service protocols and store policies.
Assisted in training new staff members on basic front end operations.
Supported inventory management by tracking stock levels and placing orders.
Participated in team meetings to discuss progress on projects and goals.
Performed data entry into company database systems.
Troubleshot technical issues related to web development processes.
Answered incoming calls from customers regarding products or services offered by the store.
Answered phone calls and directed inquiries to appropriate personnel.

Education

Gardena High School

Gardena, CA

Skills

Tax credit compliance
HUD regulations
Property management
Yardi software expertise
Inspection preparation
Vendor negotiation

Staff training
Employee onboarding
Task delegation
Time management
Problem solving

Timeline