Leland Samuels
Boston,MA
Summary
I am a true team player. I have a genuine character of imagination. I like to get the job done the first time. I am good with time and have good endurance.
Overview
45
45
years of professional experience
1
1
Certification
Work History
Sales Associate
Lidle
01.2023 - 10.2024
- Provided positive first impressions to welcome existing, new, and potential customers.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Monitored customers for signs of security concerns and escalated issues to management.
- Contributed to visual merchandising efforts by creating eye-catching displays that showcased products effectively and enticed shoppers to make purchases.
Customer Service Representative
Planet Fitness
03.2022 - 12.2022
- Cross-trained and provided backup support for organizational leadership.
- Answered constant flow of customer calls with minimal wait times.
- Followed-through on all critical inter-departmental escalations to increase customer retention rates.
- Contributed to sales growth by upselling products and services based on individual customer requirements.
Cook Manager
SoldierOn
03.2019 - 05.2020
Clinical Administrative Officer
Indian Health Services
01.2013 - 12.2014
- Developed and implemented strategic plans to meet organizational goals, ensuring alignment with company objectives.
- Optimized customer experience by delivering superior services and effectively troubleshooting issues.
- Managed budgets effectively, prioritizing resource allocation for maximum impact on departmental goals.
- Maintained overall safe work environment with employee training programs and enforcement of safety procedures.
Director of Human Resources
US Army
01.2000 - 10.2008
Transition Specialist
Contractor USAG Vicenza
02.1999 - 01.2000
Personnel Management
US Army
03.1980 - 03.1995
Education
Associate of Arts - Human Resources Development
University of Oklahoma
Norman, OK02.1978
Skills
- Repair Cost Estimation
- Expert in [Subject]
- Informed Product Selections
- Sales trends
Accomplishments
Served with U.S. Armed Forces; NATO, Eouthern European Task Force, Joint Task Force Bravo, Served as Retirement Services Officer, Iraq/Afghanistan Casualty Officer, and Veterans Affairs Medical Center Payroll.
Affiliations
- Choctaw Nation of Oklahoma
Certification
Simplified Acquisition Procedures, Washington D.C. Management Concepts
Languages
English
Native or Bilingual
Italian
Full Professional
Turkish
Elementary
German
Limited Working
Spanish
Limited Working
Norwegian
Elementary
Timeline
Sales Associate
Lidle
01.2023 - 10.2024
Customer Service Representative
Planet Fitness
03.2022 - 12.2022
Cook Manager
SoldierOn
03.2019 - 05.2020
Clinical Administrative Officer
Indian Health Services
01.2013 - 12.2014
Director of Human Resources
US Army
01.2000 - 10.2008
Transition Specialist
Contractor USAG Vicenza
02.1999 - 01.2000
Personnel Management
US Army
03.1980 - 03.1995
Associate of Arts - Human Resources Development
University of Oklahoma