Summary
Overview
Work History
Education
Skills
Certification
Timeline
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Leland Santiago

Columbus

Summary

Dynamic and results-driven professional with a proven track record at Papa John's Pizza, excelling in team leadership and service excellence. Adept at problem-solving and time management, I consistently enhanced customer satisfaction and operational efficiency. Quick learner with strong computer proficiency, committed to delivering high-quality service in fast-paced environments.

Overview

3
3
years of professional experience
1
1
Certification

Work History

Grocery Bagger

Krogers Grocery Store
09.2021 - 06.2022
  • Provided fast and friendly customer service by efficiently bagging groceries and assisting customers with loading purchases into vehicles.
  • Maintained cleanliness and organization of checkout and bagging areas to ensure a safe and pleasant shopping environment.
  • Retrieved shopping carts from the parking lot and returned them to designated areas to support store operations.
  • Assisted cashiers during peak hours to reduce wait times and improve customer flow.
  • Delivered excellent customer service by offering carry-out assistance and responding to customer needs promptly and courteously.

Crew Member

Dairy Queen Grill & Chill
11.2022 - 05.2023
  • Worked front counter, drive-thru and other areas.
  • Took orders, prepared meals, and collected payments.
  • Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
  • Worked well with teammates and accepted coaching from management team.

Crew Member

Marcos's Pizza
01.2024 - 09.2024
  • Collaborated with team members to complete orders.
  • Improved customer satisfaction by providing friendly and efficient service at the register.
  • Cleaned and maintained all areas of restaurant to promote clean image.
  • Provided excellent customer service by greeting customers and meeting quality expectations.

Manager

Papa John's Pizza
10.2024 - 02.2025
  • Managed and motivated employees to be productive and engaged in work.
  • Accomplished multiple tasks within established timeframes.
  • Maintained professional, organized, and safe environment for employees and patrons.
  • Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.

Education

High School Diploma -

Olentangy Orange High School
2840 E Orange Rd, Lewis Center, OH
05-2025

Skills

  • Service excellence
  • Team leadership
  • Time management
  • Decision-making
  • active listing
  • Problem solving techniques
  • Quick Learning
  • Computer Proficient

Certification

  • NRF FOUNDATION RISE UP: Retail Industry Fundamentals Specialist
  • NRF FOUNDATION RISE UP: Customer Service & Sales Specialist

Timeline

Manager

Papa John's Pizza
10.2024 - 02.2025

Crew Member

Marcos's Pizza
01.2024 - 09.2024

Crew Member

Dairy Queen Grill & Chill
11.2022 - 05.2023

Grocery Bagger

Krogers Grocery Store
09.2021 - 06.2022

High School Diploma -

Olentangy Orange High School

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Leland Santiago